We have developed a strict health protocol with the support of Bureau Veritas, the world leader in certification. This demanding charter goes beyond the recommendations of health authorities to ensure the safety and health of all.
In addition to the barrier gestures recommended by the State, we ask our passenger clients to respect the following instructions:
More information on barrier gestures: https://www.gouvernement.fr/en/coronavirus-covid-19
All G7 drivers are trained and made aware of our health protocol developed in collaboration with Bureau Veritas, the world leader in certification. They are committed to respecting the G7 Health Charter, which goes beyond the recommendations of health authorities and offers the best safety standards on the market.
In addition to the barrier gestures recommended by the State, we ask our affiliated drivers clients to comply with the following instructions:
More information on barrier gestures: https://www.gouvernement.fr/en/coronavirus-covid-19
A taxi equipped with a partition wall between the passenger and the driver (Partition wall option) can be ordered by telephone and on digital channels (G7.fr, app). More than 5000 drivers have this equipment.
Hydroalcoholic gel is available to passengers.
In addition, G7 has had all consumables made available to customers (water bottles, sweets, press) removed.
It is possible to travel with more than one passenger in the taxi. Restrictions on passengers occupying the front seat next to the driver were removed on 30 June.
As part of the enhanced health measures, the driver is allowed to refuse access to his vehicle to persons with symptoms of Covid-19 infection (cough, fever). It is strongly recommended that people with these symptoms use a medical transport service.
If the passenger is not wearing a mask and wishes to take a seat in a vehicle not equipped with a partition between the front and rear, the driver reserves the right not to accept the passenger on board his taxi in accordance with the regulations.
Taxi fares are regulated. The amount of your trip is composed of several elements:
To find out more about Parisian taxi fares, click here
In addition to the amount of your trip, the price of the option can be added if you order a specific taxi (level of service available on customer's option when ordering: G7 Van, G7 VIP, G7 Van VIP, G7 Famille (option van)).
You will find more information on paid options in this FAQ (My Bill section)
If you book a taxi right away, the approach fee is 4€. If you request a taxi in advance, the approach fee is 7€.
At the end of your journey, this flat rate is added to the calculation of the amount of your journey displayed on the meter.
These packages are applicable in the Paris taxi zone (Paris and the inner suburbs) in accordance with the current prefectural rates. To find out more about the Parisian taxi zone and Parisian taxi fares, click here.
Beyond the Paris taxi zone, i.e. outside Paris and its inner suburbs, the approach packages (€4 and €7) do not apply. Drivers are obliged to turn on their meter when they are assigned a ride and leave to pick you up. The amount displayed on the meter thus reflects the time and distance travelled to your departure address.
With 9,000 geolocalised taxis permanently in the Ile de France region, G7 does everything possible to allocate you the taxis closest to your departure address.
To find out more about Parisian taxi fares in the greater suburbs, click here (section at the bottom of the page Estimated average price in the outer and inner suburbs)
If you do not get into the taxi immediately when you receive the information of its arrival (in immediate request) or at the scheduled time of your reservation in advance, one of the additional waiting fees will be charged (approximately 0.60€/mn) until you get into the taxi, as provided for by the regulations in effect.
To find out more about Parisian taxi fares, click here.
The airport flat rate only applies to trips between Paris and airports and vice versa. Trips to or from the suburbs do not give the right to this flat rate as well as trips Paris - Airports / Airports - Paris including one or more stops.
In addition to the airport flat rate, you should add the approach flat rate (4€ for immediate request, 7€ for advance request) and the possible waiting time of the customer by the driver at the departure address. To find out more about Parisian taxi fares, click here.
When you order a taxi from the departments of Seine-et-Marne (77), Yvelines (78) and Val d'Oise (95), so-called "Grande Banlieue" drivers are likely to carry out your journey. These drivers must then apply the local regulatory tariffs in force. Rate D is a local rate applicable for night-time journeys (from 7pm to 8am) or journeys made on Sundays and public holidays.
To secure the registration of your credit card on the G7 app or on G7.fr, an imprint of 1€ is made. This is not a real debit but a pre-authorized payment, as this amount is not debited. However, some banks will show this print as a debit on your account statement. In this case, it will be automatically lifted once the security checks have been carried out by your bank, the time frame varying according to the bank providing your payment card.
In order to secure payment, we make a €50 imprint with each booking made on the G7 app or on G7.fr. This is not an actual debit, but a pre-authorised payment, the amount being temporarily debited and then returned when the actual payment for the trip is made. However, some banks show this debit imprint on your account statement. In this case, it will be automatically lifted once the security checks have been carried out by your bank, the time period varying according to the bank issuing your payment card.
Depending on the banks (traditional, online, foreign), the type of bank cards (debit, deferred debit, credit) and the banks' security policy, the lifting of this fingerprint can vary from several days to several weeks. If necessary, we invite you to contact your bank.
This authentication step is required by certain banks in the context of the European regulations that recently came into force (DSP2 Directive) and is intended to secure bank transactions. When your order is validated, an authorisation request is made to your bank. A screen intended to authenticate the transaction may be displayed for verification purposes. It is then imperative to identify yourself so that your bank can validate the transaction and your order can be finalised.
You can estimate the price and duration of your journey in the application or on G7.fr.
- In the application: enter your journey details (departure and destination addresses). The estimated duration of the journey appears automatically in the form of a black band.
To find out the estimated price of your journey, simply select the departure date and time and the level of service (G7, G7 Green, G7 Van, G7 VIP, G7 Van VIP, G7 Family, G7 Trunk+, G7 Access). The estimated cost of your journey is displayed to the right of the "TOTAL ESTIMATED PRICE". By selecting the icon (i) next to the words "ESTIMATED TOTAL PRICE", you can access the details of the estimated amount of your journey.
- On G7.fr : enter the details of your journey (date, time, departure and destination addresses) and then click on the black rectangle "Make an estimate". The estimated duration and price of your journey will automatically appear. Details of this estimate are given in the next screen "More info".
The estimated price and duration of your journey is based on normal traffic conditions and is provided by G7 as an indication. It has no contractual value, as the price of a taxi journey can only be determined at the end of the journey, according to the time taken and the distance covered on the basis of the hourly rate in accordance with the applicable prefectural regulations.
The estimated price amount and duration of your trip is based on normal traffic conditions and is provided by G7 as an indication. It has no contractual value, as the price of a taxi journey can only be determined at the end of the journey, according to the journey time and the distance covered on the basis of the horokilometric rate in accordance with the applicable prefectural regulations.
These estimates, drawn up for normal traffic conditions, do not take into account any contingencies that may delay the arrival of the taxi at your pick-up address and/or increase the journey time. This is why we recommend that you allow a sufficient margin of precaution, particularly when travelling to stations and airports.
Payment methods with the G7 app
Payment methods on board
In accordance with the applicable regulations, all G7 drivers have a bank terminal and must accept this method of payment, whatever the amount of the trip.
You can change the amount of the tip you initially set at any time in the "Payment / Tip" menu of the G7 Taxi app. Then select the choice Tipping the driver and indicate the desired amount (between 1€ and 20€).
To remove the tip, you just have to set this amount to 0€
You paid directly for your ride in the taxi...
In the case of payment on board, independently of the method of payment used (payment in cash or payment by credit card via the driver's bank terminal), only the driver, as a self-employed person, is authorised to give you an invoice at the end of the race in accordance with the regulations. We are not in a position to provide an invoice after the journey has been completed. Do not hesitate to ask the driver for an invoice at the end of your trip.
If you choose this method of payment via your credit card, your invoice is available on G7.fr. All you need to do is login on G7.fr by entering your username (the e-mail address you used to create your account), your password and select the invoices concerned from your in your booking history..
Your invoice can be downloaded 1 year from the date of your order.
If you have paid your previous bookings with the G7 Taxi application or on G7.fr (with payment by credit card), your invoices are available on G7.fr during 1 year. All you need to do is enter your login (your email address used to create your account), your password, and select the invoices concerned in your bookings history (access to your booking history by clicking here)
On the other hand, if you have made payments on board the taxis previously ordered, we are not able to issue these invoices a posteriori, as the drivers, as self-employed workers, are the only ones entitled to give you the corresponding invoice at the end of each journey completed.
For an immediate booking
If you have cancelled your booking more than 4 minutes after having validated your booking, you will be invoiced for the journey made by the driver. A late cancellation means that the driver has been mobilised to honour your trip and must therefore be paid for the journey.
For a booking in advance
In addition, if you have set an option ("G7 Van", "G7 Van VIP", "G7 VIP" or "G7 Famille" service level), you will be charged for late cancellation.
Click on the following topics:
A filter then allows you to select the desired period. Your invoices are downloadable 1 year from the date of the order.
No, because the mentions on your booking invoice must be strictly in accordance with the information filled in when creating the account.
If you wish to make bookings for professional use, on behalf of a company, our sales department is at your disposal to give you details of the subscription packages reserved for companies. Do not hesitate to send your requests to [email protected].
As soon as the amount of your trip is settled, you will receive an accounting document corresponding to this operation called a "credit note". This document, called a "credit note", certifies the corresponding credit made to your account in your favour. It is not a voucher to be used for a future trip.
The chargeable option corresponds to a specific level of service, available at the customer's option. It is applied if you order a taxi with one of the following optional service levels:
The amount of the option is debited from your credit card entered in the application.
At the end of your trip booked and paid for from the G7 Taxi application and/or on the G7.fr website, you will receive an invoice on which, , in addition to the price of the journey, the invoicing for this option will appear separately.
If you pay for this option on 36 07 (€0.45/mn + price of the call), you will receive a link by sms allowing you to download the specific invoice for the option.
* peak times : from Monday to Friday (7 am to 10 am and 5 pm to 9 pm) and Sunday morning (from midnight to 7 am)
You can whatever your request is via :
To learn more about the different ways you can book a G7 taxi, click here
G7 has set up a specific service for bookings from railway stations and airports.
On the G7 Taxi application or on G7.fr, by selecting this type of departure address, you can access our dedicated service: G7 Booking.
To finalize your booking, fill in the requested information and pay online by credit card. Our service is accessible with or without creating a customer account.
Even more details on G7 Booking
Taxi booking from the G7 Taxi application and G7.fr (for private individuals) is available in Ile de France only. However, by contacting our platform on 36 07 (0.45€/mn + call price), all our individual customers have access to many cities in France via our national network of partners.
Our professional customers who take out specific subscription packages have access to our entire national network of partners outside the Ile de France (more than 4,500 taxis in over 190 French cities. For more informations click here)
With G7 Connect, you can take a G7 taxi on the street or at a station and pay for the ride with the app.
How do I do it?
With G7, you have access to a wide range of personalised services (taxis with third-party payment agreements, G7 Green hybrid or electric vehicles, G7 Family equipped with a baby seat and booster seats, etc.) or vehicles adapted to your needs, available on option (G7 Van which can accommodate up to 7 passengers, G7 VIP, G7 Van VIP... - price of the option in the online price list...).
On the G7 app, the selection of the vehicle adapted to your needs is made after having entered and validated the data of your journey: address of departure and destination + date and time of departure.
Then click on one of the 8 G7 service levels: (G7, G7 Green, G7 Van, G7 VIP, G7 Van VIP, G7 Famille, G7 Coffre+, G7 Access).
In the case of chargeable service levels (G7 Van, G7 VIP, G7 Van VIP, G7 Family (van)), the price of the desired service is displayed by clicking on the logo in the shape of a taxi. The amount is then displayed in the "Service price" line
Depending on the type of G7 service level selected, various options are then proposed (low floor, English-speaking driver, animal accepted, third-party payment, etc.).
These choices are also available on G7.fr and on 36 07 (0,45€/mn + call cost).
To book a Third Party Paid trip, i.e. a trip that may be partially or fully covered by Health Insurance for medically prescribed transport, all you need to do is :
Approximately 500 drivers affiliated to our company are authorised by the Caisse Primaire d'Assurance Maladie to carry out this medicalised transport.
Since 2004, G7 has been fully committed to supporting people with disabilities in order to offer everyone access to taxi transport. This service, called G7 Access, provides all passengers with reduced mobility with 160 specially equipped vehicles with an access ramp.
Ce service exclusif est disponible à tout moment au 01 47 39 00 91, pour toute adresse en Ile de France, ainsi que sur les applications G7 et sur le site G7.fr. Par ailleurs, nous mettons à disposition plus de 900 véhicules break avec un plancher bas pour les personnes à mobilité réduite transférables ou ne nécessitant pas un transport à bord d’un taxi équipé d’une rampe d’accès.
Geolocation depends on several factors beyond our control (telephone, connectivity ...). It can therefore be imprecise.
Before validating your booking, it is imperative to check that the proposed departure address corresponds to your request.
If this is not the case, you can modify the information proposed in the address field.
You can also order your taxi on 36 07 (0.45€/mn).
In general, G7 gives you the choice of paying for your journey from the application (credit card debit) or directly to the driver.
In certain specific cases (order from an address in the greater suburbs, reservations (order in advance), choice of a paid service level (G7 Van, G7 VIP, G7 Van VIP, G7 Family (van)), several journeys ordered by the customer and not carried out by the latter), payment by credit card from the application or the website is required.
You can remove your credit card from the application and website at any time.
You can also order your taxi by calling 36 07 (0.45€/mn + call cost).
This promotional code called "advantage code" can only be used for an order registered with a credit card payment made from the G7 Taxi application or g7.fr.
In the application, after having validated your departure and destination address as well as the desired time, select in the payment section, CB via the application, then advantage code. Then simply enter your advantage code in the dedicated field.
On G7.fr, when validating your order, you can enter your advantage code in the dedicated field in the section entitled Payment method for the journey.
If your advantage code does not work, we invite you to carry out the following checks: check the validity date and the conditions of use, enter the code manually (not copy and paste), respecting the characters (capitals, numbers). If the code is still invalid after these checks,
you can contact Customer Service.
For your advance bookings registered from the application or G7.fr, you will receive an email confirming the registration of this request. Remember to check your spam box if you have not received an email in your inbox.
If you have validated your booking from the G7 app, or website, you can check the registration of your orders at any time in the current bookings section.
Registering your booking in advance means that your taxi request will be taken into account. However, it is not the reservation of an identified taxi. Our platform will search for your taxi 15 to 45 minutes before the scheduled departure time depending on your pick-up address, the characteristics of the taxi requested and the expected traffic conditions.
Exceptionally, unforeseen events outside our organisation (bad weather, strikes, demonstrations, departures on holiday with heavy traffic, etc.) may affect the availability of G7 taxis. In this case, our platform reserves the right to contact you before the scheduled departure time to inform you of the progress of the search and to take your instructions in order to continue the search for a taxi.
For major journeys and/or to stations and airports, it is your responsibility to take sufficient precautions to avoid any traffic hazards. We recommend that you take a minimum precautionary margin of 30 minutes to train stations and 45 minutes to airports in normal traffic conditions. In all cases, allow a sufficient margin of safety.
If no taxi has arrived after the scheduled pick-up time, check that you have given the correct pick-up address. If not, call our reservation platform (or take advantage of the possibility to call the driver directly if you have downloaded the application) which will give you all the information you need.
If your cancellation occurs while your driver is already on the way, you will be charged for this trip. The conditions for cancelling journeys (Advance bookings and Immediate bookings) are detailed in the "My Invoice" section - under the heading "I have received an invoice even though I did not take the taxi I ordered. Why did I not take the taxi I ordered? Is cancelling a journey free of charge? »
Respect and safety of our passengers and affiliated drivers are our priority at G7, and we do everything in our power to ensure this on a daily basis. We do not tolerate any inappropriate behaviour on board (aggressive, insulting, dangerous, inappropriate or intrusive behaviour, discriminatory language, etc.), and we have long taken measures in terms of quality monitoring to combat such behaviour.
G7 quality monitoring
Taxi drivers are subject to a stringent entrance examination, a criminal record check and ongoing training throughout their career. At G7, we select our drivers on the basis of an additional examination at the time of joining and have implemented a quality policy aimed at excellence:
- Adherence to a quality charter by all G7 affiliated drivers
- Personalized monitoring and daily awareness-raising of drivers by our teams to ensure scrupulous compliance with this charter via interviews, training sessions and regular practice
- Annual certification of our quality policy by Bureau Veritas for over 20 years (ISO 9001 standard)
How to report an incident?
If you experience inappropriate behaviour on board a G7, you can report it:
- By dialling 3607
- Or by email via the contact form available on g7.fr
Your report will be processed as soon as possible. An internal investigation will be carried out by our teams and, depending on the seriousness of the facts, may lead to the exclusion of G7 affiliated drivers from the fleet.
If you think you have lost an item in a G7 booked from the application, you can :
These two choices are materialized by two distinct pictograms located at the bottom of your order, in the "My history" section.
In all cases, you can send an email from G7.fr via the Contact section (select "Private individuals", then "An object left behind in a G7")
For any identified G7 taxi (registration number or 4- or 5-digit driver code displayed on the rear window of the vehicle), you can contact, 24 hours a day, 7 days a week, our dedicated telephone service on 01 41 27 55 63.
For any information, you can contact our platform at 36 07 (0,45€/mn + call price).
If you want to follow the progress of an booking order already placed, just press the 3 key.
You can also ask your questions via our contact form
From the application, you have to select the concerned trip and click on the button "call your driver". This call to the driver will allow you to give details of your position to facilitate your handling.
The driver will never see your phone number, we guarantee the protection of your personal data. You can also contact your driver up to 2 hours after the end of your trip, if you forgot an object.
When you validate your booking from train stations and airports, you can, in some cases, choose an indoor or outdoor meeting point. When waiting at the head of the train or at the exit of the flight is possible, it is necessary to specify your train / flight number and its origin.
If you do not see your driver, you can contact him directly at any time via your application, or contact our platform.
Yes, if you want a particular itinerary, you can indicate it to the driver, who must respect it.
If you have not indicated your itinerary, the driver must take the itinerary that seems best suited to reach the address indicated according to the traffic conditions and possible hazards encountered on the route.
From your application, under My booking history, select the trip to be evaluated, click on Evaluate trip at the bottom right of the screen. Please note that you can only evaluate a race within 7 days. If your overall rating is below 5 stars, you will be asked to specify your rating in 3 areas (order, vehicle and driver).
When you log into the application again and receive the evaluation message of your previous ride, you can select the choice "never offer me again".
This choice will then be confirmed and you will no longer receive an evaluation proposal for the account concerned.
You will still be able to evaluate your trips within 7 days by going manually to your order history.
Immerse yourself in the G7 musical universe thanks to the "G7, the sound of the city" programme developed in partnership with Radio Nova. Three musical atmospheres are proposed to you:
To access these playlists, which are renewed each month, simply scan the QR code on the "G7, the sound of the city" sticker on the back of the front passenger seat of your taxi with your smartphone. You can also search for "G7 Taxi" your favourite platform to listen to the playlists (Spotify, Deezer, YouTube Music). You can access G7 playlists directly by typing 'G7 Taxi' on these music platforms. Finally, you can ask your driver to connect to play the G7 soundtracks on the car's speakers.
If you do not have a priority subscription contract with our sales department, you must download the G7 Taxi application reserved for private customers. It is recognizable by its red logo on a white background.
The other application G7 Subscriber (white logo on a red background) is exclusively reserved for professional customers (companies) who have subscribed to a priority subscription.
You must make sure that the email address you entered when creating your account is correct and that your password is valid.
Your account may be blocked for several reasons:
Blocking can also occur after several unsuccessful login attempts. In this case, try a 4G connection if you are using WIFI or vice versa.
If you have any questions, you can contact our customer service on the contact form (Private individuals section).
This means that you have downloaded the G7 Account application reserved for professional subscribers instead of downloading the application dedicated to private individuals.
To create a private account, you need to download the G7 Taxi application (red G7 logo on white background).
You can reset your password by clicking here.
If you entered an incorrect email address when you created your account and wish to correct it, it is necessary to :
If you have received a sms or an email from us, it means that your account has been modified from the email and/or phone number you originally provided. This message is intended to alert you and to ensure that you are at the origin of this modification. If this is not the case, it is imperative that you inform us by replying immediatly to the alert message you received.
You must check in the settings / parameters of your smartphone that geolocation is activated and authorised for the G7 application.
If geolocation is not activated, a message will inform you of this.
We also recommend that you regularly update the application to ensure that it is used optimally.
You can enter, modify or delete your credit card on G7.fr or in the G7 application at any time.
How do I do this?
You can then delete, fill in or change your credit card.
To secure your credit card registration, a 1 euro imprint will be made. This is not a real debit but a pre-authorised payment, as this amount is not debited. More information in the Payment / Race amount section.
Visa, Mastercard and Amex credit cards are accepted in the application. These bank cards must be equipped with the online payment security system 3 D Secure or SK.
If you wish to make bookings for professional use, our sales department is at your disposal to introduce you to our wide range of subscription packages for the payment of your trips : [email protected].
On the home page of the G7 Taxi application:
On G7.fr :
Click here to access to your addresses
It is possible to save multiple favorite addresses. You can also set a home address and a work address.
You can request the closure of your account at any time via the contact form (select the Private individual section, then Your G7.fr account).
Our services will then close your account and inform you of this action by email.
You can apply to our services by filling out the registration form.
Depending on your requests, our customer service or sales department will provide you with an answer as soon as possible. You can contact us via the contact form (Private individuals Section).
You are a journalist and would like to contact us? Click here and select the Journalist section
After sending a complaint by registered post with acknowledgement of receipt to G7 Customer Service and failing an amicable agreement relating to a consumer dispute concerning the taxi search service, you may refer the Association of European Mediators (“Association des Médiateurs Européens”), entity AME Conso, either by post either by post to AME Conso – 11 place Dauphine – 75001 PARIS, or by completing the on-line form at https:/www.mediationconso-ame.com, accompanied by documents supporting your request.