Data Protection

Last Update : ​​​​​2nd of June 2021

Data Protection

G7 is committed to ensuring that the collection and processing of your data obtained from the website or mobile applications complies with the General Data Protection Regulation (GDPR) and the French data protection law.

Personal data collected

G7, as data controller within the meaning of the GDPR, restricts the collection of personal data to the adequate, relevant data strictly necessary in order to sell our services and manage the commercial relationship. Two types of data are collected by G7: 

  • The personal data you give us when registering on our website and/or mobile applications. These are your identification data as well as the data relating to your payment card. They are mandatory for booking and managing the journeys you are ordering; failure to provide these data may mean that we cannot offer you our services.
  • Personal data relating to the journeys you request or take (date, departure address, place of arrival, rating awarded to the service and so on) and the billing of these. These are the data collected during your connection and use of our services as well as your location data. These mandatory data are relevant to ensuring that our customers receive high-quality service.

Processing of your data

The personal data collected in connection with the services offered by G7 are hosted and processed in France according to secure protocols.
Processing is undertaken for the purpose of:

  • Provision of the booking/management service for your journey requests and performance of the transport service by G7 affiliated drivers.
  • Improvement of service quality (tailored packages, combating fraud, identifying malfunctions, improving customer knowledge through statistical analysis, which may be anonymized).
  • Communications through SMS or e-mail campaigns to inform you of developments in our services.

The legal basis for these processing operations is formed by your contractual relationship with G7 and/or G7's legal or statutory obligations, or by your consent, in the case of processing for marketing purposes, which you may withdraw at any time by sending us an e-mail using the contact form on our website

G7 may also process your data to send you details of exclusive offers or benefits as part of a loyalty programme, participation in which is voluntary and obligation-free. This processing is based on G7's legitimate interest in retaining its subscribers and allows subscribers to benefit from preferential services. 

Sharing of data

Your personal data are only shared with our partners and our providers services in the interests of smooth provision of the service, billing and monitoring of the resulting commercial relationship, namely:

  • G7 affiliated drivers, to access pick-up information (name and address);
  • Our payment services provider, certified according to the PCI-DSS standard, so you can use secured bank cards to pay for our services;
  • And, subject to your consent, service providers involved in our marketing communications.


Your personal data will be retained for a period appropriate to the purpose of each of these processing operations. Exceptionally, the data may be retained for longer periods to deal with any claims or disputes which may arise, as well as to meet legal and/or regulatory obligations.

Your rights

You have the right to request access to your personal data and rectification of inaccurate data.
You may request erasure of the data and restriction of processing, within the limits established under applicable legislation.
You have the right to portability of the personal data you have given the Company, under the conditions provided for under applicable legislation.
You also have the right to leave instructions concerning the retention, erasure and disclosure after your death of your personal data processed by the Company, in accordance with the applicable legislative and regulatory provisions.


You may exercise these rights either by sending an e-mail through the website or by sending a signed letter accompanied by a copy of a current identity document to:

Data Protection Officer (DPO)
22, rue Henri Barbusse
92110 Clichy

You also have the right to make a complaint to the French data protection authority (CNIL) concerning processing of your personal data.

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