Our commitments
G7's dual mission: to improve mobility for all and make taxi drivers' daily lives easier
Committed to mobility for everyone
Mobility is an essential right for everyone, which is why G7 is committed to providing a taxi service adapted to everyone's needs, without any discrimination. With more than 10 different levels of service combined with 5 options, there are more than 50 different combinations of G7 taxis to ensure the transportation of families with children, groups, people with reduced mobility...
G7 Access
- G7 Access, the 1st taxi fleet dedicated to transporting people with reduced mobility, consisting of 600 Van vehicles equipped with access ramps and 2,000 low-floor estate vehicles
- Available on immediate and in advance demand via a dedicated line at +331.41.27.66.99 for a personalized pick-up, but also from the G7 Taxi application or on g7.fr
Respect and inclusion onboard
- In-depth quality monitoring of drivers, certified ISO 9001 by Bureau Veritas for over 20 years
- Dedicated training to raise drivers' awareness of the issues of respect and safety on board, fundamental to G7 customer relations, designed in partnership with associations committed to inclusion: LDH (Ligue des droits de l’Homme), HandsAway, Hally, STOP Homophobie and FLAG!
The Mission Handicap offer: the dedicated solution for companies
- G7 offers tailored regular transportation solutions for your employees with disabilities.
- Flexible and adapted ordering methods are available, allowing them to choose the one that suits them best: mobile app, website, or a dedicated 24/7 phone line.
Committed to sustainable mobility
G7 is committed to sustainable mobility and in 2007 launched G7 Green, the first fleet of hybrid and electric taxis in Europe. Today, G7 Green is consolidating its position as a leader in sustainable mobility with more than 7,300 hybrid or electric vehicles, representing over 90% of the G7 sedans fleet. Next objective: reach 100% of G7 Green sedans by 2027
2007
CREATION OF G7 GREEN 90%
OF THE G7 SEDANS FLEET
2027
100% G7 GREEN SEDANS
Committed to service excellence
Facilitate and personalize the ordering of taxis
- An omnichannel order process via the telephone at 3607, g7.fr and the G7 Taxi application
- Operational excellence with three customer relations centers based in France and open 24/7
- The widest range of services on the market with more than 10 G7 service levels combined with 5 options, i.e. more than 50 combinations of taxis adapted to individual needs
- Post-ride customer service with a dedicated lost and found line
The quality of driver service
- A rigorous affiliation process with a selection test followed by training in G7 service quality codes
- Continuous quality monitoring to guarantee the best level of service for drivers
- The definition of new standards of welcome with four levels of comfort on board: Service, Service Plus, Business Club, Premium Club
- Standardization of the black color of vehicles and distinctive G7 signage
Committed to professional taxi drivers
A healthy compensation model
- A fixed monthly fee with no hidden costs, which represents less than 5% of the revenue brought in by G7 to the drivers
- An evolving career path within the various G7 fleets to increase revenue over time
- Compensation to drivers for long approach trips
- Generation of additional revenues for drivers with the sharing of paid options and the payment of customer tips
A close-knit community
- Hand-in-hand work between G7 and the driver community through working groups and joint commissions
- Regular events to unite the driver community: Champion's League soccer tournament, children's Christmas, invitations to shows, etc.
- Quarterly awards for the 50 best drivers with the Best Driver Prize
- The organization of a bi-annual convention to bring together the entire G7 community
Committed to the feminization of the profession
The taxi industry is traditionally a male-dominated profession in which women are still poorly represented.
G7, France's leading taxi company, is committed to increasing the number of women in the profession, convinced that the profession of female taxi driver is also for women: taxis offer independence and flexibility, making it easier to reconcile professional and personal life.
Our goal is to increase the proportion of female cab drivers in the G7 fleet from the current 3% to 10% by 2030.
To achieve this goal, G7 has initiated a 360° action plan
Partnerships with associations that support women in professional retraining
The organization of open days dedicated to candidates to promote the taxi profession
The creation of the G7 Special Female Driver Award to recognize the best women taxi drivers
The implementation of a specific support system: mentoring, specific career follow-up, reinforced support during the first year of affiliation by G7 trainers
The organization of a monthly coffee and an annual day to gather the whole community of women drivers and thank them for their involvement
