GENERAL TERMS AND CONDITIONS OF USE AND SALE

GENERAL TERMS AND CONDITIONS OF USE AND SALE*

IN FORCE June 22th, 2026

The company G7, hereafter the “COMPANY”, a French société anonyme (limited company) with share capital of €3,836,789 whose registered office is 22/28, rue Henri Barbusse, CLICHY (92110), registered with the NANTERRE Trade and Companies Register under number 324 379 866 – SIRET 324 379 866 00019 - Intercommunity VAT number FR11324379866 - Tel: 01 47 39 09 00, operates a taxi reservation centre under the TAXIS G7® trade name and G7® brand, to which independent Parisian taxi drivers are affiliated. The COMPANY puts the customer, hereafter the “CUSTOMER”, in contact with the affiliated Paris taxi drivers who provide, on their own behalf and under their own responsibility, the transport services requested by the CUSTOMER.

These general terms and conditions of use and sale (the “General Conditions”) shall apply to all taxi requests made by the CUSTOMER with the COMPANY by telephone (3607: service €0.45 per min + call price), by Internet on the g7.fr website and via the COMPANY’s G7® Taxi app. They shall not apply to CUSTOMERS who have specific subscription contracts with the COMPANY.

These General Conditions also govern the use of the “G7® Connect” service that is offered to CUSTOMERS who take a “street journey” (a taxi hailed in the road or picked up from a taxi rank) in a G7®-affiliated Paris taxi under the conditions specified in Article 2.2 below.

Article 1: Object of the Contract: COMPANY Service

The service provided by the COMPANY (hereinafter the “Service”) involves searching for an available G7®-affiliated Paris taxi on behalf of the CUSTOMER in a given sector in accordance with instructions given by the CUSTOMER, and the service level requested.

The COMPANY also offers the “G7® Connect” service that allows CUSTOMERS taking a “street journey” in a Paris taxi affiliated to the G7® reservation centre to connect to their G7® account via the G7® Taxi app. The service enables them to pay the fare using the payment card registered to their G7® account.

The taxi service requested by the CUSTOMER is provided by the G7®-affiliated taxi driver on his/her own behalf and under his/her own responsibility.

Article 2: Account creation – Acceptance of the General Conditions

In order to access the taxi request service, the CUSTOMER is required to create an account using the medium it uses to make its booking [telephone: 3607 (service €0.45 per min + call price), website or G7® Taxi app]. The account is created at the time of the first request.

Access to the taxi request service is available to adults over the age of 18. Young people over the age of 16 may also subscribe to G7 services.

Any use of the G7 request service by a young person under the age of 18 is done so under the sole responsibility of the legal guardian.

The COMPANY may under no circumstances be held liable if a passenger under the age of 18 has to be accompanied by a legal guardian and the latter is absent.

Service access procedures may be changed by the Company, which will inform the CUSTOMER as soon as possible by way of a publication on the https://www.g7.fr website.

2.1. – “G7® Account” creation

When creating the G7® account, the CUSTOMER, an individual, will provide his/her family name, first name, telephone number and the principal pickup address. The CUSTOMER must provide an e-mail address and chose a confidential password.

The login and password are personal and confidential and must not be provided by the CUSTOMER to any third party. The CUSTOMER is responsible for protecting confidentiality and shall be responsible for any use of this information. He/she shall not allow anyone else to access it.

The benefits of this contract shall under no circumstances be marketed, sold, made available or distributed, even free of charge by the CUSTOMER to any third party whatsoever; the CUSTOMER’s access to the taxi request service is for his/her personal use only and for a specific journey.

The CUSTOMER undertakes to use his/her G7® account in accordance with these General Conditions, and in particular:

• to make strictly personal use of his/her account and not to create a fictitious account or an account under a false identity, not to transfer or allow the use of the account by a third party;
• to use the taxi search service in accordance with its destination and purpose and to make fair use of it by refraining from using the service for purposes other than those for which it was designed.
  He/she shall expressly refrain from:
  • any use of his/her G7® account for a purpose other than searching for a taxi so as to make a specific journey, and in particular any use to obtain, distribute, transfer, present, transmit, disseminate, reference, index, compare, integrate or use in any other way any information or items of information from the COMPANY’s taxi reservation service,
  • any action or behaviour likely to interrupt, hinder, suspend or slow down the COMPANY’s taxi search service, the G7® app, the G7® Website, the COMPANY’s IT System and their components;
  • any action on the COMPANY’s IT infrastructure and in particular any access in whole or in part to the COMPANY’s IT systems, any use, integration or interaction with the COMPANY’s APIs (Application Programming Interface); 
    
  • any intrusion or attempted intrusion into the COMPANY’s IT systems as well as any IT request, telephone call, load test, or action likely to result in an abnormal request on the COMPANY’s IT infrastructure such as, in particular, the use of a robot, a programme or an information search/recovery script or any other manual or automatic process to browse, recover, transfer, index, compare, extract or integrate data,
  • any copy and/or misappropriation of the G7® Website, G7® Taxi app and/or the COMPANY’s IT systems.
    

The CUSTOMER is also responsible for ensuring that no fraud has been, is being or can be committed via the use of his/her login and password. In the event of any doubt, the CUSTOMER must change these immediately and inform the COMPANY’s Customer Relations Centre, available on a 24/7 basis, accordingly.
The CUSTOMER may subsequently change the parameters of his/her G7® account and the original pickup address on his/her g7.fr personal space.
The CUSTOMER can register a payment card to pay for services ordered online and any costs payable under articles 3, 4, 6.4 and 7, using the method set out in article 6.2. below. The CUSTOMER may modify or delete his/her pre-registered payment card at any time.
The CUSTOMER is hereby informed that a payment authorisation request is made to the company that issued the payment card when the payment card is registered (or later modified), and the CUSTOMER hereby authorises the COMPANY to make such requests. The amount of this payment pre-authorisation is €0. Some payment card issuers show this pre-authorisation for payment on the CUSTOMER's statement.

For requests made by telephone, the CUSTOMER is only required to provide an address and telephone number in order to create a G7® account.
If the CUSTOMER is a business, it shall, for the purposes of invoicing, provide the COMPANY with its billing details in the space provided.
The CUSTOMER guarantees the truth and accuracy of information provided to the COMPANY and acknowledges that the COMPANY shall not be liable in the event that the CUSTOMER enters its billing details incorrectly.
The CUSTOMER is required to identity itself in order to access the service using its login and password. Any request made using the CUSTOMER’S G7® account shall be deemed made by the latter. The corresponding price shall therefore be debited from its bank account in accordance with the tariff terms and conditions set down in article 4 and the price list.

2.2. – “G7® Connect” service: use of the G7® Taxi app and the CUSTOMER’s G7® account for “street journeys” made in G7® affiliated Paris taxis

The CUSTOMER has the option, when it takes a “street journey” (a taxi hailed in the road or picked up from a taxi rank) in a Paris taxi affiliated to the G7® reservation centre to connect to their G7® account via the G7® Taxi app.
This “G7® Connect” service is only available in G7®-affiliated Paris taxis.
A CUSTOMER who is travelling in a G7®-affiliated Paris taxi may, if it so wishes, connect to his/her current journey via the G7® Taxi app by entering the driver code (a 4 or 5digit code displayed on the vehicle’s rear window) on the “G7® Connect” screen.
Once the CUSTOMER is connected, he/she can follow the journey live on the G7® Taxi app, rate the journey and pay for it using the payment card previously registered to his/her G7® account.

The “G7® Connect” service is free of charge.

2.3. – Acceptance of the General Conditions

A CUSTOMER is required to accept these General Conditions before he/she can request a taxi or use the “G7® Connect” service. The price list, which contains a description and the prices of the various optional G7 services, is an integral part of these General Conditions, and is appended hereto.
The General Conditions are available on G7 Taxi app and on the https://www.g7.fr website. They are also available on request by sending a letter to the COMPANY’s registered office: 22/28 rue Henri Barbusse, 92110 CLICHY.

Booking a taxi by the CUSTOMER from the COMPANY or using the “G7® Connect” service leads to the full and complete acceptance of these general conditions and the obligation for payment of the services ordered, which is expressly acknowledged by the CUSTOMER.

Therefore, by booking a taxi from the COMPANY, the CUSTOMER is obliged in particular to pay to the COMPANY any no-show fees, which will be billed to him/her if the CUSTOMER is not present on arrival of the taxi, in accordance with the stipulations of article 3.5.2 of these general conditions [unless the order is cancelled beforehand in accordance with the conditions of article 3.4 of these general conditions], together with the price of any services chosen when the order was placed, as stated on the price list appended hereto.

For the purpose of creating its G7® account, the CUSTOMER is required to accept these General Conditions and the applicable tariff conditions, once it has read them, and to validate this acceptance using the G7® Taxi app or on the website: Menu: “General Conditions: I accept the General Conditions” (Opt in).

The account is thus validated and the CUSTOMER may access the taxi request service.

The CUSTOMER acknowledges that it has informed itself of these General Conditions when creating its G7® account and has unconditionally accepted them before making any request.

Article 3: Requesting a taxi

3.1. – Choice of service level

When ordering a taxi (either an immediate pickup or advance booking), the CUSTOMER may choose between the different service levels offered by the COMPANY in Paris and the Paris Region. Some services are available for advance bookings only or are only available on certain reservation channels.

A service level must be chosen for orders made in Paris and the Ile de France region, on the https://www.g7.fr website, through the G7® Taxi app, and, by telephone (3607: service €0.45 per min + call price).

The standard service level is the “G7®” level and other service levels are available at the CUSTOMER’s option.

When booking a taxi on www.g7.fr or on the G7® Taxi app, the CUSTOMER is expressly notified by an “interstitial” message that they have the option of selecting the desired service. The price of this service is displayed before the option is chosen by the CUSTOMER, and at the time the CUSTOMER confirms the order.

A description, the specific characteristics, the access conditions, ordering methods and the price of the services are set out in the price list annexed hereto.
These services are subject to the current VAT rate for the service offered.

The COMPANY reserves the right to suspend or cancel the various services offered, or modify, at any time, the conditions governing access thereto, by publishing a new version of the applicable general conditions on the website https://www.g7.fr and on the G7 app. 

3.2 Types of request

3.2.1 - Immediate pickup

The CUSTOMER specifies that the request is for an immediate pickup and informs the COMPANY of any special requirements. It shall also inform the COMPANY that it meets the conditions required for accessing certain specific services offered, so that it can subscribe to them, and must provide proof thereof before placing any order.
The COMPANY will then immediately verify the number of taxis available in both the requested and neighbouring sectors. If a taxi is available, the COMPANY informs the CUSTOMER of the estimated arrival time, depending on taxi availability. On the basis of this information, the CUSTOMER may, if it wishes, either confirm or cancel the request. 
If the CUSTOMER confirms the request, the COMPANY will then search for a taxi and immediately send an electronic acknowledgement of receipt to the CUSTOMER.
If the request is made by telephone and if the CUSTOMER is put on hold to await confirmation and hangs up for any reason whatsoever before confirmation, the request will be automatically cancelled.
Otherwise, oral confirmation is given to the CUSTOMER together with an estimated arrival time.

3.2.2. – Advance bookings

3.2.2.1. The COMPANY will accept a CUSTOMER request for an advance booking, known as a “reservation”, a maximum of thirty days and a minimum of sixty minutes before the requested arrival time. This is not a reservation for a specific taxi but a request to be processed by the COMPANY between 15 and 45 minutes before the scheduled arrival time at the pickup point, including the special requirements concerning the taxi requested and expected traffic conditions. The COMPANY reserves the right to refuse advance bookings on certain days, at certain times or for certain geographical sectors depending on the number of bookings already recorded and/or estimated taxi availability.

3.2.2.2. Particular case of advance bookings at trains stations and airports

This chargeable service may be selected by the CUSTOMER for any advance booking departing from a Paris train station or airport. The conditions and prices are set out in the appended price list. 
CUSTOMERS who select this service benefit from: 

• a pick-up from a train station or airport by a driver waiting at an announced meeting point 
  • Train stations: the meeting point is outside the train station, in a parking lot that remains visible, accessible and close to the train station exit
  • Airports: the meeting point is located at the terminal doors on the “arrival” platform, facing a parking lot for taxis. The driver will be waiting for the CUSTOMER there with a sign with their name on it.

The meeting point is communicated to the CUSTOMER on the booking confirmation, and cannot be changed on CUSTOMER’s request.

• the availability of the driver, who will wait for the CUSTOMER at the meeting point at the requested arrival time and for the waiting time selected by the CUSTOMER (15 or 30 minutes at train stations, 30 or 45 minutes at airports) in case the CUSTOMER’s train or flight is delayed. The CUSTOMER has to choose between 2 waiting times when booking the “pick-up at train station and airport” service. Once the waiting time has been selected, it cannot be changed. If the CUSTOMER fails to appear at the meeting point by the end of the waiting period, the driver is considered to be authorised to leave.

When booking, the CUSTOMER needs to provide the station with the train number or the airport with the arrival terminal and the flight number information.
When subscribing to the specific “welcome pick-up at train station and airport” service, the COMPANY recommends the CUSTOMER to take a sufficient time margin taking into account the different steps of disembarking, retrieving the luggage, documents control, custom formalities and crossing the station/airport before specifying the scheduled arrival time. 
The prices of the different waiting times are listed in the enclosed price list.
The COMPANY informs the CUSTOMER that inIn accordance with the regulation applied to Parisian taxis, when a taxi driver waits for a CUSTOMER, waiting fees (which are charged from the reservation time selected by the CUSTOMER) are added to the price of the service selected by the CUSTOMER, based on the regulatory rate displayed by the taxi’s meter in accordance with the prefectural decree in forceare charged to the CUSTOMER by the latter starting from the scheduled arrival time at the amount shown on the meter on the basis of applicable tariffs.
The CUSTOMER will be informed by the COMPANY by text message of the taxi arrival and the maximum waiting time as per the waiting time selected by the CUSTOMER.
The “pick-up at train station and airport” service is offered for all service levels. It is only available for advance bookings. The eligible train stations and airports are listed in the price list.

3.2.2.3. If problems are encountered in finding a taxi, particularly because of bad traffic conditions or events which disrupt either taxi mobility or availability in the Parisian taxi zone, the COMPANY reserves the right to contact the CUSTOMER three minutes before the expected arrival time in order to inform the latter of progress made in its search and to take his/her instructions regarding whether to continue the search for a taxi.

The COMPANY shall at this time ask the CUSTOMER whether it wishes to confirm its taxi request or cancel it in order to make other arrangements.

In the event that, at this stage of the request, the CUSTOMER decides to cancel the taxi request, the COMPANY shall not invoice the CUSTOMER for any optional service level option that may have been selected.
If the CUSTOMER has made the booking via the G7® Taxi app, they can also use the app to track the approaching taxi’s position in real time and contact the driver, as soon as the taxi sets off, in the event of specific issues (“Click to call” function).
If the CUSTOMER orders a taxi in advance on the G7® Taxi app, they can access, a few minutes before the scheduled departure time, real time information on their taxi search: anticipated arrival time, driver’s real time location, and whether a taxi is unavailable or still being sought. In addition, if the driver provides an arrival time that is later than the booked time, the COMPANY will immediately notify the CUSTOMER by sending them a text message to the number provided when they made the booking, containing the information provided by the driver.

Outside the Parisian taxi zone, the COMPANY shall notify the CUSTOMER where the driver indicates an estimated time of arrival later than the time scheduled for the advance booking. The CUSTOMER shall thereafter monitor, via the G7® Taxi app, the status of the search in progress, the real-time location of the taxi during its approach, and the estimated time of arrival, and shall contact the COMPANY or the driver without delay from the outset of the journey in the event of any specific difficulty.

The CUSTOMER acknowledges that he/she has been informed that the COMPANY has made their best efforts to find an available taxi for the CUSTOMER at the arranged time and is only held to an obligation to use all reasonable means, even in the case where the CUSTOMER has booked selected the G7® Zen optionservice. The COMPANY cannot be held liable if a taxi is not available.

3.2.3 – Requests for “Third-party Payment” journeys (journeys covered by the CUSTOMER’s health insurance)

3.2.3.1. Some taxi drivers affiliated with the COMPANY are approved by the Caisse Primaire d’Assurance Maladie de Paris, or “CPAM” (the primary health insurance fund) to transport insured individuals upon medical prescription.

These journeys are requested by CPAM approved healthcare professionals and are paid for in full or in part by the CPAM.

In the event of a journey covered by the health insurance fund, it is essential that the CUSTOMER informs the COMPANY of the specific nature and requirements of the journey when requesting the service.

He/she must also hand the driver the prescription for the requested journey, at the start of the journey, and present his/her health insurance card (“carte vitale”) and an original health insurance certificate less than one year old (65% or 100% cover), drawn up in his/her own name and valid.

The prescription for the journey must be duly completed, signed and stamped by the prescribing doctor.
In the absence of the foregoing, the taxi driver will be unable to provide the journey requested by the CUSTOMER as a “Third-party Payment” journey, and the CUSTOMER will have to pay the taxi driver for the journey.

3.2.3.2. Journeys covered by the CPAM may be requested for immediate pickup or booked in advance pursuant to the provisions of articles 3.2.1 and 3.3.1 (immediate pickup) and 3.2.2 and 3.3.2 (advance bookings).

3.2.3.3. Third-party Payment journeys are invoiced by the taxi driver pursuant to the applicable regulations and the agreement signed by the driver with the CPAM. They may be covered by the CPAM in full. If not, the driver will ask the CUSTOMER to settle their share of the cost at the end of the journey.

3.2.3.4. In the event of a problem in connection with a journey covered by the health insurance fund, the CUSTOMER must contact the Caisse Primaire d’Assurance Maladie de Paris.

3.3. – Booking procedure

3.3.1 Advance bookings

For each advance booking, the CUSTOMER shall provide details of its request, the day, time, address, the specific requirements relating to the request and any service selected, together with the passenger’s name and his/her mobile telephone number. 

The CUSTOMER will be allocated a booking number which it must keep and provide to the COMPANY’s Customer Relations Centre in the case of any change to or cancellation of the request.
If the taxi has not arrived 5 minutes after the agreed time, the CUSTOMER must immediately call the COMPANY’s Customer Relations Centre on 01 47 39 09 00 or 3607 (service €0.45 per min + call price), which shall provide it with any useful information concerning the arrival of the taxi or progress in searching for a taxi, it being reiterated that, if the CUSTOMER has made the booking via the G7® Taxi app, they can also use the app to monitor their search for a taxi, track the approaching taxi’s position in real time and the taxi's estimated arrival time, and contact the driver, as soon as the taxi sets off, in the event of specific issues (“Click to call” function in the G7® Taxi app).

3.3.2 Request for an immediate pickup

For each immediate pickup request, the CUSTOMER shall provide details of its request, address, the specific requirements relating to the request and any service selected, together with the passenger’s name and his/her mobile telephone number.

When it receives an immediate pickup request, the COMPANY shall give an estimated time of arrival to the CUSTOMER, depending on taxi availability. The CUSTOMER may, on the basis of this information, either confirm or cancel the request. If the CUSTOMER confirms the request, the COMPANY shall then search for a taxi and, where the request is made via the website or the G7® Taxiapp, immediately send an electronic acknowledgement of receipt to the CUSTOMER.

3.4. – Cancellation of a booking

Cancellation is defined as the CUSTOMER action on cancelling its booking before the arrival of the taxi driver at the pick-up address.

In the case of an advance booking, the CUSTOMER may cancel the booking free of charge up to 1 hour before the agreed time of arrival. Otherwise, a cancellation fee is charged to the CUSTOMER and shall be paid to the driver for the journey made by the taxi until the time of cancellation, either at the fixed amount of €8 corresponding to the minimum taxi ride fare (regulated tariff)  when the pick-up address is located within the Paris taxi zone, or at the amount shown on the meter on the basis of applicable tariffs when the pick-up address is located outside the Paris taxi zone. 

In the case of a request for an immediate pickup, if the CUSTOMER cancels the request more than 4 minutes after confirming it, a cancellation fee is charged and shall be paid to the driver for the journey made by the taxi until the time of cancellation either at the fixed amount of €8 corresponding to the minimum taxi ride fare (regulated tariff) when the pick-up address is located within the Paris taxi zone, or at the amount shown on the meter  on the basis of applicable tariffs when the pick-up address is located outside the Paris taxi zone. 
In both scenarios, the price of any service selected and described in the price list, is also payable to the COMPANY.

3.5. – Picking up the passenger and failure of the CUSTOMER to arrive

3.5.1. Pickup

The CUSTOMER must enter the taxi as soon as it arrives at the address given for the immediate pickup, or at the agreed reservation time in the case of an advance booking, provided that the taxi is already at the pickup address.

In the case of a request for an immediate pickup: a text message shall be sent to the mobile telephone number provided when the request was made, informing the CUSTOMER that the taxi has arrived at the chosen address. If the CUSTOMER does not wish to provide the passenger’s mobile telephone number, the taxi shall be deemed to have arrived at the chosen address at the estimated arrival time provided to the CUSTOMER when the request was made. 

The amount shown on the meter must be paid to the driver, together with any additional regulatory charges (fifth passenger, etc.) on the basis of applicable tariffs.

The CUSTOMER, and any persons accompanying them, shall present themselves to the taxi driver in clothing and with luggage that will not affect the state of cleanliness of the taxi vehicle. 

As soon as he/she is picked up, the CUSTOMER is responsible for any damage/repairs occasioned/required to the vehicle by his/her actions, during the journey. A charge for “vehicle damage costs” will be applied in the event of any behaviour that soils or damages the interior of the taxi vehicle. It is specified that the taxi driver shall be entitled to refuse to pick up any person who is clearly drunk or whose behaviour might jeopardise the successful completion of the journey.

3.5.2. Failure of the CUSTOMER to arrive

3.5.2.1. Failure of the CUSTOMER to arrive for the G7®, G7® Green, G7® Famille (break), G7® Coffre+, G7® Access Standard and G7® Access Coffre+ services: if the passenger fails to arrive, the taxi driver is authorised to leave five minutes after the agreed time without prior warning. The driver will record this and charge either a fixed amount when the pick-up address is located within the Paris taxi zone (9€ for immediate pick-up and 12€ for advanced booking) or the amount shown on the meter on the basis of applicable tariffs when the pick-up address is located outside the Paris taxi zone.

3.5.2.2. Failure of the CUSTOMER to arrive for the G7® Van, G7® Van Vip, G7® Vip, G7® Famille (van), G7® Vélo, G7® Zen and G7® Access Rampe services: if the passenger fails to arrive, the taxi driver is authorised to leave ten minutes after the agreed time without prior warning. The driver will record this and the amount shown on the meter will be charged on the basis of applicable tariffs.

3.5.2.3. Failure of the CUSTOMER to arrive for the “pick-up at train station and airport” service: the CUSTOMER is informed by text message by the COMPANY of the taxi arrival and is reminded of the maximum waiting time as per the time selected. If the passenger fails to arrive at the meeting point by this time, the taxi driver is authorised to leave. The driver will record this and the amount shown on the meter will be charge on the basis of applicable tariffs.

3.5.2.4. Chargeability of the price of the optional service selected by the CUSTOMER: if the CUSTOMER fails to arrive at the agreed time, the price of any service selected when making the request, will also apply and will be billed to the CUSTOMER by the COMPANY at the amount stated in the price list/description and prices of optional G7 services appended hereto.

3.5.2.5. Payment: if the https://www.g7.fr website or the G7® Taxi app is used to make a request with previously registered payment card in the CUSTOMER’S G7® account, regardless of the payment method selected by the CUSTOMER (payment via the website or G7® Taxi app or payment made inside the taxi), or if a request is made by telephone and bank details are supplied at the same time, the costs will be debited using this payment card. In the event that the CUSTOMER does not provide or pre-register his/her payment card details, or in the case where the bank transaction fails, or is later rejected, the COMPANY reserves the right to email the CUSTOMER a statement for the journey on behalf of the taxi driver and, if relevant, an invoice for any services selected when making the request, which the CUSTOMER undertakes expressly to pay to the COMPANY immediately on receipt.

3.6. – Specific vehicle

If the CUSTOMER requests a specific vehicle (request for a specific vehicle, offered exclusively within the Paris and Île-de-France area), the COMPANY shall make its best endeavours to find a taxi which corresponds to these specific requirements. If no such vehicle is available, the COMPANY reserves the right to send another type of taxi, including, as need be, to send 2 vehicles instead of one depending on the volume of luggage and the number of passengers to be transported. In this case, the CUSTOMER shall pay the price for each driver.

3.7. Confirmation of taxi request

3.7.1. Request for payment authorisation (or “payment card pre-authorisation”)

The CUSTOMER is hereby informed that a payment authorisation request is made to the company that issued the payment card each time a journey is booked (or later modified) online, and the CUSTOMER hereby authorises the COMPANY to make such requests in accordance with the provisions of article 6.2.2 of these general conditions. 

3.7.2 Request for “strong authentication”: 2nd European Directive Regulation on Payment Services (n°2015/2366), called PSD2

The DSP2 regulation, which aims to strengthen the security of payment transactions and access to accounts thanks to strong authentication for electronic payments made online, has implemented a new protocol for securing 3DS V2 (3D Secure version 2),

The CUSTOMER is informed that this new regulation, in order to limit the risk of fraud and to better authenticate the CUSTOMER, requires any additional checks to be carried out (depending on the CUSTOMER's bank) when registering the payment card of the CUSTOMER in his G7 account as well as at the time of validation of the taxi request (password, PIN code, validation in the app of the CUSTOMER's bank, etc.). This authentication step is necessary to allow the CUSTOMER, after validation by his bank of the payment card pre-authorisation, to finalize his journey request with the COMPANY.

3.8. – Managing Bookings and Complaints

Any CUSTOMER wishing to manage a booking or lodge a complaint may call the COMPANY’S Customer Relations Centre on 01 47 39 09 00 (dedicated basic rate number) with their reservation number, complete the form made available on https://www.g7.fr (on the aide.g7.fr/hc/fr page) or write to Customer Services at the following address: G7, Service Clients, 22/28 rue Henri Barbusse, 92110 CLICHY, FRANCE.

It is also reiterated that, if the CUSTOMER has made the booking via the G7® Taxi app, they can also use the app to monitor their search for a taxi, track the approaching taxi’s position in real time and the taxi's estimated arrival time and contact the driver, as soon as the taxi sets off, in the event of specific issues (“Click to call” function in the G7® Taxi app).

Article 4: Tariff conditions – Invoicing of services provide by the COMPANY to the CUSTOMER

• The service of connecting the CUSTOMER with a taxi is free of charge for the standard “G7®” service level.
• Other service levels are available on request within the geographical scope of Paris and the Ile de France region: 

This applies to the “G7® Green”, “G7® Access Standard”, “G7® Access Coffre+”, “G7® Access Rampe”, “G7® Van”, “G7® Van Vip”, “G7® Vip”, “G7® Famille”, “G7®Coffre+”, “G7® Vélo”, “G7® Zen” and “Pick-up at train station and airport” services.
Where these services are chargeable, the price of the service selected by the CUSTOMER shall be debited by the COMPANY from the payment card provided by the CUSTOMER.
The different optional services provided by the COMPANY and available on request by the CUSTOMER are subject to the current VAT rate for the service offered. 

A description and the prices of these services are set out in the price list annexed hereto. 

The price of the services selected by the CUSTOMER, plus VAT at the rate in force on the date of the services, is paid by the CUSTOMER to the COMPANY in consideration for the central reservation services it provides. It does not, in any respect, constitute an additional charge within the meaning of the regulations applicable to taxis. 
In accordance with the applicable regulations on taxis operating in Paris, the taxi driver receives the full amount of the price for the journey (journey to the pick-up point, the price for the journey and any regulatory supplements) as regulated by prefectural rates, at the price displayed by the taxi’s meter.

4.1. – Price list

The price list is appended to these general conditions. It contains a description, the specific characteristics, the access conditions, ordering methods and the price of the various optional G7 services within the Parisian taxi zone charged by the COMPANY. 

Irrespective of the booking method used when booking a G7®-affiliated Paris taxi, (g7.fr website, G7® Taxi app or telephone), the CUSTOMER may choose between the different optional services offered by the COMPANY (other than the G7 Zen service, which is only available on the G7® Taxi app). 

The prices of these different services may be altered by the COMPANY and it is the CUSTOMER’s responsibility to find out about the applicable tariffs by consulting the website or G7® Taxi app prior to making a request.

4.2. - Telephone requests: 36 07 (service €0.45 per min + call price)

If the CUSTOMER requests an optional service, the price of the service shall be payable by payment card at the time of the telephone call. The invoice can be downloaded in PDF format from a link in a text message sent to the phone number registered for the booking. 

For the purposes of invoicing, business CUSTOMERS undertake to submit their company name and billing address to the COMPANY using the interface provided and to download their invoices during the calendar month in which the journey took place.

4.3. – On-line requests

On-line requests are made via the www.g7.fr website or using the COMPANY’s G7® Taxi app.
In the event that an optional service is requested, the price for the service level and/or specific service option shall be debited from the payment card pre-registered in the CUSTOMER’s G7® account.

4.4. – Invoicing

The PDF invoice is downloadable from the CUSTOMER’S G7® account accessible using his/her personal login and password on the https://www.g7.fr website. A link to the https://www.g7.fr website is sent to the CUSTOMER by email once the journey has been completed. The CUSTOMER consents to receiving invoices by electronic means. 
The CUSTOMER and the COMPANY undertake to treat the PDF invoices as original documents that are fully binding on them both. As such, the CUSTOMER and the COMPANY agree to confer on the PDF invoices the evidential value granted by law to traditional invoices.

4.5. – Payment default

Any sum unpaid due to the total or partial rejection of the CUSTOMER’s payment card will entitle the COMPANY to suspend the CUSTOMER’s G7® account without notice and with immediate effect.
In the event of non-payment, the COMPANY may also automatically close the CUSTOMER’s G7® account, pursuant to the provisions of Article 10 below.
Any sum remaining unpaid shall be increased by late payment interest at three times the current legal interest rate as from the first overdue date after the payment date. A flat rate indemnity of €40 shall also be charged for recovery costs if the CUSTOMER is a business.

4.6. – Damage to the vehicle

If the CUSTOMER or the persons accompanying him/her causes damage to the taxi, a fixed charge of €90 (including VAT) to cover vehicle cleaning and/or repair costs will be charged to the payment card registered by the CUSTOMER, who expressly accepts this condition.
If no payment card has been registered, the company will send the CUSTOMER an invoice, which it promises to pay.

Article 5: The COMPANY’s responsibility

The COMPANY’s responsibility is limited to searching for a taxi for the address given by the CUSTOMER and to the transmission of this proposal to the taxi driver.
The COMPANY shall use its best endeavours to find an available taxi for the CUSTOMER as soon as possible or at the arranged time in the case of a request for an advance booking, and is only held to an obligation to use all reasonable means, even in the case where the CUSTOMER has booked the G7® Zen service, as the journeys are done by affiliated taxi drivers who are professionals independent of the COMPANY. 
Its liability shall not be incurred if its search is unsuccessful in the case of a taxi not being available, even in the case of a request for an advance booking. 

In accordance with Article L 3412-3 of the French Transportation Code, the COMPANY shall remain responsible with regards to the CUSTOMER for the proper performance of the obligations arising from the contract concluded with the latter.

However, the COMPANY shall have no liability if the search for a taxi is unsuccessful and this applies even in the case of a "reservation" mentioned in article 3.2.2., if the performance or poor performance of the contract is attributable either to the CUSTOMER, or due to an unforeseeable and insurmountable event by a third party external to the provision of the service or to an event of force majeure or, more generally, in the following cases which may prevent the performance of the contract under usual and expected conditions that are recognised as an event of force majeure: break down or problems with the IT and/or telecommunications systems which prevent access to on-line systems, strikes, demonstrations, bad weather, traffic accidents causing traffic congestion, traffic jams of an unusual size, non-availability of taxis, epidemics or pandemics.

Upon acceptance by the taxi driver of the CUSTOMER’s request for a journey, as transmitted by the COMPANY, the taxi driver shall be directly bound vis-à-vis the CUSTOMER for the performance of all the obligations fixed by the law and regulations in terms of the transportation of passengers in return for payment.

The taxi driver thus enters into a contract directly with the CUSTOMER, whom he transports and assumes responsibility for the transportation.

He shall ensure the completion of the taxi journey transmitted by the COMPANY, it being clarified that the performance of the transportation services, from the CUSTOMER being picked up by the vehicle until he is dropped off, is carried out under the responsibility of the taxi driver who assumes complete control over the transportation operation.

The COMPANY shall have no liability in the event that the taxi driver accepting the pickup is responsible for any late arrival, non-performance or defective performance of the contract.

Whenever the CUSTOMER pays the taxi driver directly, the CUSTOMER shall be responsible for obtaining a receipt from the taxi driver at the end of the journey; the COMPANY cannot issue receipts at a later date.

A receipt (invoice) must be given whenever the cost of the journey is equal to or more than €25, inclusive of VAT, and whenever the CUSTOMER requests an invoice.

Taxi fares are regulated and governed by the prefectural rates in force. With the exception of fixed airport fares applicable to journeys between Paris Rive Droite/Rive Gauche and the airports of Orly and Roissy CDG, the price of the taxi ride is determined at the end thereof, based on the journey time and the distance travelled according to the applicable metered fare. 
Estimates of the journey time and the fare are provided by the COMPANY to the CUSTOMER for information purposes only. Such estimates, established on the basis of prefectural rates, are based on standard data (estimated duration of the journey from the pick-up address, applicable metered rate, etc.) under normal traffic conditions. These estimates have no contractual value and the COMPANY shall not under any circumstances have any liability in this respect. The COMPANY may not therefore be held liable for a longer journey time and/or a higher amount for the journey. In the case of journeys of high importance and/or journeys to the train station or the airport, it is the responsibility of the CUSTOMER to take a sufficient precautionary margin to mitigate any traffic jam or other types of risk. The COMPANY recommends the CUSTOMER to take a precautionary margin of 45 minutes for journeys to train stations, and 60 minutes to airports in normal traffic conditions, and cannot be held responsible for any consequence of traffic conditions. 
In the same way, in the case of journeys departing from train stations or airports, the COMPANY recommends the CUSTOMER to take a sufficient time margin between the train/ flight arrival and the scheduled arrival, in order to go through the different steps of disembarking, retrieving the luggage, documents control, custom formalities and crossing the station/airport before meeting with the taxi driver at the meeting point. The COMPANY recommends the CUSTOMER to take an additional precautionary margin of 45 minutes when departing from train stations, and 60 minutes when departing from airports, and cannot be held responsible for any train/ flight delay nor the malfunctioning of rail and airport services. 

Article 6: Special provisions relating to taxi requests made using the Internet or the G7® Taxi app

6.1. – Cookies

The CUSTOMER acknowledges that it has been informed of the use of a “temporary cookie” which, after connection, permits the visitor to be identified throughout the session. This cookie, which is memory resident, remains active until the visitor closes the session by clicking on the appropriate button on the on-line request home page, or by closing the browser (in which case the cookie is usually automatically removed). Although this is not recommended, the CUSTOMER may refuse the use of this cookie without limiting its site access possibilities, by appropriately configuring its browser settings.

6.2. – Payment

6.2.1. Payment system via a secure payment interface (system developed and maintained by an online service provider):

The payment for services offered online and any costs payable under these general terms and conditions is made by secure electronic card payment, via our payment service provider (PSP) certified to PCI/DSS standards platform.

The CUSTOMER expressly authorises the COMPANY to use the payment service provider system or any other secure online payment system of the latter’s choosing.

Except for the expiration date of the CUSTOMER's payment card, the COMPANY doesn’t store or obtain knowledge at no time of the CUSTOMER’s bank details. Data regarding the payment card (card number, expiry date and security code) are transmitted directly, in encrypted form, to its payment service provider server without passing through the physical G7 server hardware

6.2.2. Request for payment authorisation (or “payment card pre-authorisation”):

In accordance with the provisions of articles 2.1 and 3.7.1 of these general conditions, the CUSTOMER is hereby informed that a payment authorisation request is made to the company that issued the payment card when the payment card of the CUSTOMER is registered in his G7 account and each time a journey is booked (or later modified), and the CUSTOMER hereby authorises the COMPANY to make such requests. The amount of this payment card pre-authorisation varies depending on the case: 

• When registering the payment card, the amount of the payment card pre-authorisation will be € 0
• When requesting a ride:
  • If the CUSTOMER has not provided a destination address, the amount of the payment card pre-authorisation will be €50;
  • If the CUSTOMER has provided a destination address, the amount of the payment card pre-authorisation will depend on the journey estimated price (estimated meter price + price of any service selected), communicated to the CUSTOMER by the COMPANY for information purposes, before the journey is ordered. The amount of this payment card pre-authorisation will be:
    • €25 if the upper range of the estimated price is less than or equal to €25;
    • €50 if the upper range of the estimated price is greater than €25 and less than or equal to €50;
    • €75 if the upper range of the estimated price is greater than €50.

This amount will be temporarily reserved by the bank issuing the CUSTOMER's payment card, then recredited to the CUSTOMER (save where final payment for the transaction is rejected in accordance with the provisions of article 6.2.3). The time taken to recredit the aforementioned amount varies depending on the company that issued the payment card used by the CUSTOMER.

• The journey booking is recorded and validated by the COMPANY upon acceptance of this pre-authorisation by the company that issued the CUSTOMER’s payment card;
• If this pre-authorisation is rejected, the COMPANY cancels the booking and the CUSTOMER is immediately informed.

6.2.3. Payment of the journey by payment card: The transaction is finally debited from the CUSTOMER’s payment card upon completion of the journey.

If the transaction is rejected after completion of the journey despite the pre-authorisation obtained in advance from the company that issued the payment card, the CUSTOMER expressly authorises the COMPANY to definitively deduct the price of the journey from the payment card pre-authorisation.

The transaction is carried out by the CUSTOMER in accordance with bank security requirements. The use of the encryption system SSL (Secure Socket Layer) certified to PCI/DSS standard prevents interception by a third party of the data concerning the payment card provided by the CUSTOMER.

When providing its bank account details, the CUSTOMER unconditionally accepts in advance that the COMPANY is authorised to carry out the secured transaction. The CUSTOMER therefore gives prior authorisation to its bank to debit sums shown on records or statements provided by the COMPANY from its account, even if there are no invoices signed by the card holder.

In accordance with Article L 133-8 of the French Monetary and Financial Code, the undertaking to pay using a payment card may not be revoked. By providing information concerning its payment card, the CUSTOMER authorises the COMPANY to debit the sum representing the price using its payment card, including taxes. For this purposes, the CUSTOMER confirms that it has a payment card and provides to the payment service provider the sixteen digits, the expiry date and, as necessary, the security code.

6.3 – Use of promotional codes

The COMPANY reserves the right to advertise temporary promotional offers to CUSTOMERS in the form of promotional codes, called "advantage codes".

These advantage codes may be used solely to order taxis either via the G7® Taxi  app, or online via the g7.fr site. In both cases, the journey must be paid for by "in-app payment" using the payment card registered to the CUSTOMER’s G7® account. These two conditions are cumulative.

These advantage codes may only be used in accordance with the specific access conditions (procedures, period, terms, CUSTOMER category, etc.) listed on the COMPANY’s website, the G7® Taxi app or other media (emails, Facebook posts, notice boards, etc.) for each advantage code.

They may not be used:

• for journeys paid for directly to the taxi driver ("on-board payment"), even using the payment card registered to the CUSTOMER’s G7® account;
• or when using the "G7® Connect" service for a "street journey" (taxi hailed in the road or picked up from a taxi rank). 

These advantage codes may not be duplicated, sold, distributed or transferred in any way, including free of charge, or offered to anyone (by posting on a public forum or otherwise) without the COMPANY’s express permission.

The COMPANY reserves the right to suspend or discontinue these temporary promotional offers at any time by deactivating the relevant advantage code(s), particularly in the case of attempted fraud or embezzlement of any kind. The CUSTOMER shall have no right of appeal.

6.4 – Taxi driver tipping

Tips are optional and are left to the CUSTOMER’S sole discretion.

A tip, the principle and amount of which are freely determined by the CUSTOMER, may be paid to the taxi driver for each journey completed. The amount of the default tip is set (from €0 to €20) by the CUSTOMER when creating his/her G7® account on the G7® Taxi app or in his/her G7® account on the https://www.g7.fr website; it is then applied by default to all the CUSTOMER’S taxi journeys. The tip, either set by default or modified by the CUSTOMER during the journey, is applied at the end of the journey when the taxi driver transmits the price of the journey on his onboard device.

The G7® Taxi app and the https://www.g7.fr website provide the CUSTOMER with a function enabling him/her to set the tip to be paid for each journey by default, unless modified by the CUSTOMER. The CUSTOMER may modify or cancel the default tip at any time in his/her G7® Taxi app or on the G7.fr website in the “Payment / tip” section.

The amount of the tip may be modified at any time by the CUSTOMER during the taxi journey, provided the modification is finalised by the CUSTOMER before the end of the journey in progress (the end of the journey corresponding to transmission by the taxi driver of the price of the journey on his onboard taxi device). The amount of the tip applied to the taxi journey may be modified at the CUSTOMER’s request to the customer service within 3 days after the journey. If it has already been paid, the company will refund it.

The tip paid by the CUSTOMER is paid by the latter using the payment card he/she has saved in his/her G7® account. This default tip only applies to journeys paid for using the payment card saved in his/her G7® account in the G7® Taxi app, journeys provided by the “G7® Connect” service, or via the G7.fr website. 

At the end of the journey, the CUSTOMER receives an email summarising the price of the journey and the amount of the tip paid to the taxi driver.

The tip is paid in full to the taxi driver at the same time as the price of the journey.

6.5. – No right to retract

In accordance with the provisions of the French Consumer Code, there is no right to retract.

6.6. – Service availability

The COMPANY shall make its best endeavours to ensure that the on-line request service is as far as possible permanently operational, 24/24 and 365 days per year. It does however reserve the right to interrupt this service, with or without notice, for operational reasons.

Service availability is moreover subject to the CUSTOMER’s use of adequate IT resources, an appropriate Internet browser (a list of compatible browsers is available on demand) or a smartphone which is compatible with the hardware and software (recommended configurations may be obtained from the COMPANY on demand).

6.7. – Intellectual property

In accordance with the French Intellectual Property Code, the COMPANY is the owner of all elements used on the site or the G7® Taxi app (graphics, images, text, logos, data bases, programmes), except for those elements (inter alia logos) provided by the COMPANY’s partners.

Any full or partial reproduction, modification or use of trademarks, illustrations, images, elements and logos for whatever reason and on any medium whatsoever, is strictly prohibited without the express and prior consent of the COMPANY.

Accordingly, the CUSTOMER expressly agrees not to use, reproduce, adapt, modify, create derivative works, distribute, sell, transfer, publicly present, transmit, disseminate, reference, index, compare, extract, integrate or otherwise use the COMPANY’s taxi reservation service, the G7® Taxi app, the G7® Website and all their components.

Article 7: Taxi requests in the French provinces and abroad

7.1. General provisions applicable to all taxi ride requests

The COMPANY offers a special service to arrange contact between the CUSTOMER and the COMPANY’s partner taxi booking centres for taxi journeys outside of the Paris region, whether in France or abroad.

In this case, the COMPANY acts as a simple intermediary and arranges the CUSTOMER’s contact with partner taxi booking centres which shall process taxi requests under their own responsibility and in accordance with their own general conditions and their own pricing mechanisms.

The COMPANY shall have no liability for any loss or damage whatsoever as the taxi requests are made with and under the responsibility of the local taxi booking centres except in the case of taxi requests made by the CUSTOMER via the G7® Taxi app and carried out in accordance with the specific terms set out in Article 7.2.

The COMPANY shall not be held liable for any failure to put the CUSTOMER in contact with a taxi booking centre in the event of problems beyond its control, in particular if the performance or poor performance of the contract is attributable either to the CUSTOMER, to an unforeseeable and insurmountable act of a third party external to the provision of the service, or to an event of force majeure, such as IT and/or telephone problems, strikes, demonstrations, bad weather, traffic jams of an unusual size or if the taxi booking centre is not available or non-availability of taxis.

7.2. Specific provisions applicable to taxi requests made via the G7® Taxi app through a COMPANY’s partner taxi booking center

The provisions of this Article 7.2 shall supplement the provisions of Article 7.1 applicable to all taxi booking requests made to the COMPANY outside the Greater Paris region.
As part of a test period starting on June 22, 2026, the G7® Taxi app also enables the CUSTOMER to book a taxi in the Bordeaux region, including the Bordeaux metropolitan area, Bordeaux-Mérignac Airport, the Bordeaux Urban Community, and the municipalities of Arcachon, Cap-Ferret and Lacanau, as well as the Dune du Pilat site.

The taxi request made by the CUSTOMER with the COMPANY via the G7® Taxi app is transmitted by the COMPANY to the partner taxi booking centre, which, under its sole responsibility, shall forward it to the taxi drivers affiliated with it.

Access to the taxi search service requires the CUSTOMER to create a G7® account via the G7® Taxi app, such account being created at the time of the first booking. In accordance with Article 2, the creation of an account requires acceptance of these General Terms and Conditions and the registration of a payment card.
Once the pick-up and destination addresses have been entered, the CUSTOMER may request a taxi either for immediate service or for advance booking under the standard service level “G7®”. This service does not provide access to the various service levels and options available exclusively within the Paris and Greater Paris region (Paris taxi zone).
The booking request shall be governed by these General Terms and Conditions, including notably the provisions of Article 3.8 relating to booking tracking and the handling of complaints.
This service connecting the CUSTOMER with a taxi via the G7® Taxi app shall be provided free of charge for the standard service level “G7®”. 
The fare for the journey shall be determined in accordance with the regulated tariff applicable in the geographical area of the COMPANY’s partner booking centre. It shall be paid by the CUSTOMER upon completion of the journey via the G7® Taxi app using the payment card entered in-app. No other method of payment shall be accepted.
The COMPANY reserves the right to terminate this testing period and to suspend or discontinue this taxi booking service via the G7® Taxi app with the partner booking centre, or to amend, at any time, the conditions of access to this service by publishing an updated version of the applicable General Terms and Conditions on the website https://www.g7.fr and within the G7® Taxi app.

Article 8: Special provisions relating to requests for taxis accessible to persons with reduced mobility: “G7® ACCESS” service 

8.1. – Offered vehicles

The COMPANY gives the CUSTOMER the possibility to request taxis which are adapted for the transport of persons with reduced mobility.

Depending on the CUSTOMER’s needs, three levels of “G7® ACCESS” service are available.

8.1.1. - “G7® ACCESS STANDARD” Service

This service is provided by taxi drivers operating low-floor vehicles to facilitate boarding. This solution is particularly suitable for people with reduced mobility who have difficulty getting in or out of a vehicle. By significantly lowering the step height, the low floor allows easier access to the vehicle while minimizing the effort required.

8.1.2. - “G7® ACCESS COFFRE+” Service

This service is provided by taxi drivers operating low-floor vehicles with large trunks. It is suitable for users of standard-sized foldable manual wheelchairs who are able to transfer independently and therefore do not require a ramp. This service is also appropriate for people with reduced mobility who have difficulty getting in or out of a vehicle and who are traveling with bulky luggage.

8.1.3 - “G7® ACCESS RAMPE” Service

This service is provided by taxi drivers whose vehicles have been specifically configured and equipped with access ramps or lift platforms, allowing access for users of manual or electric wheelchairs who cannot transfer out of their wheelchair. The taxi drivers offering this service receive specialized hands-on training provided by the Garches Hospital to ensure appropriate care for passengers with disabilities.
The maximum authorized weight for a wheelchair with its occupant must not exceed 250 kg. The maximum dimensions are 67 cm in width, 1.20 m in length, and 1.35 m in height (with the occupant).

8.2. – Booking procedure

“G7® ACCESS STANDARD”, “G7® ACCESS COFFRE+” and “G7® ACCESS RAMPE” bookings are made either by telephone to 36 07 (service €0.45 per min+ call price), via the G7® Taxi app, or via the www.g7.fr website. In addition, the COMPANY has created a dedicated priority line at 01 47 39 00 91 for this purpose. In order to facilitate the search for an adapted vehicle, the COMPANY shall define the passenger profile with the caller and identify particular constraints at the time of the first request. All information concerning the identity of the passenger, the nature of the disability, the type of vehicle requested and all other additional information that the caller deems necessary to provide in order to facilitate the transport is therefore recorded in the COMPANY’s files. A reference number is allocated to the caller. This reference number must be provided by the caller for all subsequent requests. The name, address and telephone numbers of the passenger or the caller are also recorded. 

8.3. – Liability

Neither the COMPANY nor the taxi driver shall have any liability if the passenger needs to be accompanied by a guardian or attendant or, in the case of a young person under the age of 18, by the legal guardian, and the latter is absent, in the case of insufficient vehicle accessibility, if the passenger’s wheelchair does not fit in the taxi, if the taxi is unable to park sufficiently close to the pickup address because of parking restrictions, if the weight limits set down in article 8.1 above are exceeded or if, for any reason whatsoever beyond the control of the taxi driver, the latter is unable to pick up the passenger.

Subject to these reservations, the taxi driver shall be liable for the performance of the transport service and for the passenger entering and leaving the vehicle.

The passenger shall be exclusively liable in the case of accident or loss suffered in the event that the latter requests special assistance from the taxi driver which is over and above the transport service.

Article 9: Restricted access to the service: suspension of the G7® account

The COMPANY may restrict access to the service by any CUSTOMER, without notice, in the following cases:

• Failure by the CUSTOMER to comply with his/her obligations and with these general conditions;
• Non-payment or late payment of sums owed to the COMPANY for previous journeys;
• Cancellation of a booking by the CUSTOMER after the assignment of a taxi, on 3 occasions within a period of one month;
• Inappropriate behaviour by the CUSTOMER in the vehicle and/or towards the taxi driver.

Article 10: Termination: closure of the G7® account

10.1. -  The CUSTOMER may terminate his/her G7® account at any time by sending an email to the COMPANY via the contact form (https://aide.g7.fr/hc/fr).

10.2. -  Notwithstanding the provisions of Article 9, the COMPANY may terminate the CUSTOMER’s registration and close his/her G7® account without notice in the event of failure by the latter to fulfil his/her contractual obligations, in particular Article 2 of these general conditions, or in the case of fraud, actions contrary to the COMPANY’s commercial interests, insufficient funds in the CUSTOMER’s bank account or non-payment by the latter of previous journeys taken.

Article 11: Changes to the General Conditions

The COMPANY reserves the right to change these General Conditions by publishing a new version on the https://www.g7.fr website and on the G7® Taxi app.

The applicable General Conditions are those in force at the date on which the service is used.

Article 12: Personal data protection

The Service covered by these general terms and conditions is subject to the applicable personal data protection regulations, including (EU) REGULATION 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (the “GDPR”) and all other legislative or regulatory texts that may complete or supersede it (the “Applicable Regulations”).

The personal data provided by the CUSTOMER when signing up to the www.g7.fr website or the G7® Taxi app and those collected in connection each journey are mandatory and relevant for the provision of the Service. Without this information, it would not be possible for the COMPANY to provide the Service.

This information consists of:

• the CUSTOMER’s telephone number,
• the recording of the telephone conversation,
• the family name and first name of the passengers and e-mail address,
• information relating to the journey in question,
• login data, usage data, location data
• data concerning the CUSTOMER'S payment card (number card, expiration date, visual cryptogram)

The COMPANY reserves the right to record and keep, for the purpose of proof and in order to optimise booking management, all information relating to calls received by its Customer Relations Centre, requests made via the website or the G7® Taxi app and CUSTOMER identification data and taxi journeys made.

The COMPANY may also use the CUSTOMER’s personal data to send them, by e-mail or text message and subject to their consent, commercial offers that may interest them, notably via its newsletter. In any event, the CUSTOMER has to the right to object to receiving such information, according to the instructions provided by the COMPANY in its communications.

Personal data are only transferred to the COMPANY’s partners and service providers for the sole purpose of providing the Service, billing and managing the commercial relationship with the CUSTOMER

In order to ensure the security and confidentiality of the personal data collected in connection with its Service, the COMPANY implements organisational, technical, software and physical digital security measures to protect personal data against the corruption, destruction and unauthorised access. It should, however, be noted that the Internet is not a completely secure environment, and the COMPANY cannot guarantee the secure transmission or storage of information on the Internet.

In accordance with the Applicable Regulations, the CUSTOMER has a right to access, rectify and erase data concerning him/her and may object to his/her data being processed, within the limits provided in the applicable legislation.

In order to exercise these rights, the CUSTOMER may, at his/her choosing, send an email using the COMPANY’s website (https://aide.g7.fr/hc/fr) or send a letter to the COMPANY at: G7 Data Protection Officer (DPO) - 22, rue Henri Barbusse, 92110 CLICHY, enclosing a copy of an identity document with the request.

The CUSTOMER is also informed of his/her right to register on the BLOCTEL list to opt out of telemarketing calls, in accordance with French law.

For more information on the above, CUSTOMERS should consult the COMPANY’s “PERSONAL DATA” policy on the www.g7.fr website and the G7® Taxi app.

Article 13: Governing law – Jurisdiction – Mediation - Dispute resolution

13.1. These General Conditions are governed by French law.

They are drafted in French. In the event that these general conditions are translated into one or more foreign languages, only the French version shall be legally binding in the event of a dispute.

13.2. For any complaint, the CUSTOMER can contact the COMPANY’S Customer Services by completing the form on the https://www.g7.fr website on page (https://aide.g7.fr/hc/fr ).

13.3. In the case of any dispute concerning the validity, interpretation, performance or breach of these General Conditions, and if the Parties are unable to reach an amicable solution, the dispute shall be referred to the exclusive jurisdiction of the Nanterre Commercial Court if the CUSTOMER has the status of trader.

13.4. If the CUSTOMER acts as a consumer within the meaning of the French Consumer Code, action may be taken before the court of its choice. The CUSTOMER may also resort to the consumer dispute mediation service. In accordance with the stipulations of articles L 611-1 and following of the French Consumer Code, if no amicable agreement has been found for a consumer dispute after a complaint has been sent in writing to the COMPANY’S Customer Services at 22/28 Rue Henri Barbusse 92110, Clichy, the CUSTOMER can ask the consumer mediation service that the COMPANY comes under, to intervene free of charge, subject to compliance with the conditions for acceptability of his/her request as set in article L 612-2 of the French Consumer Code, and in particular their request for referral within the period of one year from the complaint being sent to the COMPANY.
For this, in the event of a dispute on the service provided in the search for a taxi, the CUSTOMER can contact the Association of European Mediators (“Association des Médiateurs Européens”), entity AME Conso, either by post to AME Conso – 11 place Dauphine – 75001 PARIS, or by completing the on-line form at https:/www.mediationconso-ame.com, accompanied by documents supporting his/her request.

*: Use of the Internet site, the G7®7 Taxi app, the G7® telephone service and driver contact services

The price list and description of the optional G7 services is an integral part of the G7 General Conditions. It applies to all services offered by the G7 Reservation Centre on the conditions set out below in relation to taxi requests and searches in Paris and the Paris Region*1 made using various reservation channels (except requests made by customers who have specific subscription contracts with G7).

SERVICE LEVELS

In accordance with the provisions of Article 3.1 “Choice of service level” and 4 “Tariff conditions – invoicing” of the General Conditions, the Customer may choose from the different “G7® Green”, “G7® Access Standard”, “G7® Access Coffre+”, “G7® Access Rampe”, “G7® Van”, “G7® VIP Van”, “G7® VIP”, “G7® Famille, “G7® Coffre+”, “G7® Vélo”, “G®7 Zen and “train station and airport pick-up” optional services offered by the COMPANY.

These different optional services are described in this price list, and are subject to the current VAT rate for the service offered. 

General Conditions in force – June 4th, 2026

*¹ Covers all journeys made in a G7®-affiliated Paris taxi (the ministerial decree of 10 November 1972 lists the different municipalities in which Paris taxis are registered)
The price of the transport service performed by the taxi driver (“the journey”), including any regulatory supplements and driver waiting time, is paid in full to the latter and is determined at the end of the journey, according to the regulated rate showed by the taxi meter and governed by the prefectural rates in force
*² Excluding promotional offers
*³ Driver waiting time is charged at the regulatory rate displayed by the taxi’s meter in accordance with the prefectural decree in force, and is paid to the driver.
*⁴ Regulatory supplement payable for each passenger from the fifth onwards. This supplement is separate from the price of the G7®Van service selected by the Customer and paid to the Company at the rate above, which applies regardless of the number of passengers in the taxi.