In force May 18th 2022
GENERAL TERMS AND CONDITIONS OF USE AND SALE*
IN FORCE May 18th 2022
The company G7, hereafter the “Company”, a French société anonyme (limited company) with share capital of €3,607,455, whose registered office is 22/28, rue Henri Barbusse, CLICHY (92110), registered with the NANTERRE Trade and Companies Register under number 324 379 866 - SIRET 324 379 866 00019 – Intercommunity VAT number FR1132437986600019 - Tel: 01 47 39 09 00, operates a taxi reservation centre under the G7® trade name and brand, to which independent Parisian taxi drivers are affiliated. The Company puts the customer, hereafter the “Customer”, in contact with the affiliated Paris taxi drivers who provide, on their own behalf and under their own responsibility, the transport services requested by the Customer.
These general terms and conditions of use and sale (the “General Conditions”) shall apply to all taxi requests made by the Customer with the Company by telephone (3607: service € 0.45 per min + call price), by Internet on the g7.fr website and by mobile Internet using the Company’s dedicated G7® Taxi iPhone® and Android smartphone software applications (**).They shall not apply to Customers who have specific subscription contracts with the Company.
These General Conditions also govern the use of the optional “G7® Connect” service that is offered to CUSTOMERS who take a “street journey” (a taxi hailed in the road or picked up from a taxi rank) in a G7®-affiliated Paris taxi under the conditions specified in Article 2.2 below.
Article 1: Object of the Contract: COMPANY Service
The service provided by the COMPANY (hereinafter the “Service”) involves searching for an available Paris taxi on behalf of the CUSTOMER in a given sector in accordance with instructions given by the CUSTOMER, and the service level requested.
The COMPANY also offers the “G7® Connect” service that allows CUSTOMERS taking a “street journey” in a Paris taxi affiliated to the G7® reservation centre to connect to their G7® account via the G7® Taxi iPhone® and Android smartphone applications. The service enables them to pay the fare using the payment card registered to their G7® account.
The taxi service requested by the CUSTOMER is provided by the taxi driver on his/her own behalf and under his/her own responsibility.
Article 2: Account creation – Acceptance of the General Conditions
In order to access the taxi request service, the CUSTOMER is required to create an account using the medium it uses to make its booking [telephone :3607 (service € 0.45 per min + call price), website or G7® Taxi iPhone® and Android smartphone applications]. The account is created at the time of the first request.
Access to the taxi request service is available to adults over the age of 18. Young people over the age of 16 may also subscribe to G7 services.
Any use of the G7 request service by a young person under the age of 18 is done so under the sole responsibility of the legal guardian.
The COMPANY may under no circumstances be held liable if a passenger under the age of 18 has to be accompanied by a legal guardian and the latter is absent.
Service access procedures may be changed by the Company, which will inform the CUSTOMER as soon as possible by way of a publication on the https://www.g7.fr website.
2.1. – “G7® Account” creation
When creating the G7® account, the CUSTOMER will provide his/her family name, first name, telephone number and the principal pickup address. The CUSTOMER must provide an e-mail address and chose a confidential password.
The login and password are personal and confidential and must not be provided by the CUSTOMER to any third party. The CUSTOMER is responsible for protecting confidentiality and shall be responsible for any use of this information. He/she shall not allow anyone else to access it.
The benefits of this contract shall under no circumstances be marketed, sold or distributed, even free of charge by the CUSTOMER to any third party whatsoever; the CUSTOMER’s access to the taxi request service is for his/her personal use only.
The CUSTOMER undertakes to use his/her G7® account in accordance with these General Conditions.
The CUSTOMER is also responsible for ensuring that no fraud has been, is being or can be committed via the use of his/her login and password. In the event of any doubt, the CUSTOMER must change these immediately and inform the COMPANY’s Customer Relations Centre, available on a 24/7 basis, accordingly.
The CUSTOMER may subsequently change the parameters of his/her G7® account and the original pickup address on his/her g7.fr personal space.
The CUSTOMER can register a payment card to pay for services ordered online and any costs payable under articles 3, 4, 6.4 and 9, using the method set out in article 6.2. below. The CUSTOMER may modify or delete his/her pre-registered payment card at any time.
For requests made by telephone, the CUSTOMER is only required to provide an address and telephone number in order to create a G7® account.
If the CUSTOMER is a business, it shall, for the purposes of invoicing, provide the COMPANY with its billing details in the space provided.
The CUSTOMER guarantees the truth and accuracy of information provided to the COMPANY and acknowledges that the COMPANY shall not be liable in the event that the CUSTOMER enters its billing details incorrectly.
The CUSTOMER is required to identity itself in order to access the service using its login and password. Any request made using the CUSTOMER’S G7® account shall be deemed made by the latter. The corresponding price shall therefore be debited from its bank account in accordance with the tariff terms and conditions set down in article 4.
2.2. – “G7® Connect” service: use of the Smartphone G7® application and the CUSTOMER’s G7® account for “street journeys” made in G7®-affiliated Paris taxis
The CUSTOMER has the option, when it takes a “street journey” (a taxi hailed in the road or picked up from a taxi rank) in a Paris taxi affiliated to the G7® reservation centre to connect to their G7® account via the G7® Taxi iPhone® and Android smartphone applications.
This “G7® Connect” service is only available in G7®-affiliated Paris taxis.
A CUSTOMER who is travelling in a G7®-affiliated Paris taxi may, if it so wishes, connect to his/her current journey via the G7® smartphone application by entering the driver code (a 4-digit code displayed on the vehicle’s rear window) on the “G7® Connect” screen.
Once the CUSTOMER is connected, he/she can follow the journey live on the G7® smartphone application, rate the journey and pay for it using the payment card previously registered to his/her G7® account.
The “G7® Connect” service is free of charge
2.3. – Acceptance of the General Conditions
A CUSTOMER is required to accept these General Conditions, of which the price list is an integral part, before he/she can request a taxi or use the “G7® Connect” service.
The General Conditions are available on G7 Taxi iPhone® and Android smartphone applications and on the https://www.g7.fr website. They are also available on request by sending a letter to the COMPANY’s registered office: 22/28 rue Henri Barbusse, 92110 CLICHY.
Booking a taxi by the CUSTOMER from the COMPANY or using the “G7® Connect” service leads to the full and complete acceptance of these general conditions and the obligation for payment of the services ordered, which is expressly acknowledged by the CUSTOMER.
Therefore, by booking a taxi from the Company, the CUSTOMER is obliged in particular to pay to the COMPANY the no show fee and any service level option or the GMP guarantee selected when making the request that will be billed to him/her if the CUSTOMER is not present on arrival of the taxi, in accordance with the stipulations of article 3.5.2 of these general conditions [unless the order is cancelled beforehand in accordance with the conditions of article 3.4 of these general conditions].
For the purpose of creating its G7® account, the CUSTOMER is required to accept these General Conditions and the applicable tariff conditions, once it has read them, and to validate this acceptance using the smartphone applications or on the website: Menu: “General Conditions: I accept the General Conditions” (Opt in).
The account is thus validated and the CUSTOMER may access the taxi request service.
The CUSTOMER acknowledges that it has informed itself of these General Conditions when creating its G7® account and has unconditionally accepted them before making any request.
Article 3: Requesting a taxi
3.1. – Choice of service level
When ordering a taxi (either an immediate pickup or advance booking), the CUSTOMER may choose between the different service levels offered by the COMPANY in Paris and the Paris Region. Some service levels are available for advance bookings only.
A service level must be chosen for orders made on the https://www.g7.fr website, through the G7® Taxi iPhone® and Android smartphone applications, and by telephone (3607: service € 0.45 per min + call price).
The standard service level is the “G7®” level and other service levels are available at the CUSTOMER’s option.
These different service levels, their descriptions, specific characteristics, access conditions, ordering methods and the tariff conditions for using those services are set out in the service levels' price list annexed to these general conditions.
The different optional service levels provided by the COMPANY and available on request by the CUSTOMER are subject to the current VAT rate for the service offered.
3.2 Types of request
3.2.1 - Immediate pickup
The CUSTOMER specifies that the request is for an immediate pickup and informs the COMPANY of any special requirements. It shall also inform the COMPANY that it meets the conditions required for accessing certain specific services offered, so that it can subscribe to them, and must provide proof thereof before placing any order.
The COMPANY will then immediately verify the number of taxis available in both the requested and neighbouring sectors. If a taxi is available, the COMPANY informs the CUSTOMER of the estimated arrival time, depending on taxi availability. On the basis of this information, the CUSTOMER may, if it wishes, either confirm or cancel the request.
If the CUSTOMER confirms the request, the COMPANY will then search for a taxi and immediately send an electronic acknowledgement of receipt to the CUSTOMER.
If the request is made by telephone and if the CUSTOMER is put on hold to await confirmation and hangs up for any reason whatsoever before confirmation, the request will be automatically cancelled.
Otherwise, oral confirmation is given to the CUSTOMER together with an estimated arrival time.
3.2.2. – Advance bookings
The COMPANY will accept a CUSTOMER request for an advance booking, known as a “reservation”, a maximum of thirty days and a minimum of one hour before the requested arrival time. This is not a reservation for a specific taxi but a request to be processed by the COMPANY between 15 and 45 minutes before the scheduled arrival time at the pickup point, including the special requirements concerning the taxi requested and expected traffic conditions. The COMPANY reserves the right to refuse advance bookings on certain days, at certain times or for certain geographical sectors depending on the number of bookings already recorded and/or estimated taxi availability.
If problems are encountered in finding a taxi, particularly because of bad traffic conditions or events which disrupt either taxi mobility or availability, the COMPANY reserves the right to contact the CUSTOMER three minutes before the expected arrival time in order to inform the latter of progress made in its search and to take his/her instructions regarding whether to continue the search for a taxi.
The COMPANY shall at this time ask the CUSTOMER whether it wishes to confirm its taxi request or cancel it in order to make other arrangements.
In the event that, at this stage of the request, the CUSTOMER decides to cancel the taxi request, the COMPANY shall not invoice the CUSTOMER for any service level option that may have been selected.
The CUSTOMER acknowledges that he/she has been informed that the COMPANY has made their best efforts to find an available taxi for the CUSTOMER at the arranged time and is only held to an obligation to use all reasonable means. The COMPANY cannot be held liable if a taxi is not available.
3.2.3 – Requests for “Third-party Payment” journeys (journeys covered by the CUSTOMER’s health insurance)
18.104.22.168. Some taxi drivers affiliated with the COMPANY are approved by the Caisse Primaire d’Assurance Maladie de Paris, or “CPAM” (the primary health insurance fund) to transport insured individuals upon medical prescription.
These journeys are requested by CPAM approved healthcare professionals and are paid for in full or in part by the CPAM.
In the event of a journey covered by the health insurance fund, it is essential that the CUSTOMER informs the COMPANY of the specific nature and requirements of the journey when requesting the service.
He/she must also hand the driver the prescription for the requested journey, at the start of the journey, and present his/her health insurance card (“carte vitale”) and an original health insurance certificate less than one year old (65% or 100% cover), drawn up in his/her own name and valid.
The prescription for the journey must be duly completed, signed and stamped by the prescribing doctor.
In the absence of the foregoing, the taxi driver will be unable to provide the journey requested by the CUSTOMER as a “Third-party Payment” journey, and the CUSTOMER will have to pay the taxi driver for the journey.
22.214.171.124. Journeys covered by the CPAM may be requested for immediate pickup or booked in advance pursuant to the provisions of articles 3.2.1 and 3.3.1 (immediate pickup) and 3.2.2 and 3.3.2 (advance bookings).
126.96.36.199. Third-party Payment journeys are invoiced by the taxi driver pursuant to the applicable regulations and the agreement signed by the driver with the CPAM. They may be covered by the CPAM in full. If not, the driver will ask the CUSTOMER to settle their share of the cost at the end of the journey.
188.8.131.52. In the event of a problem in connection with a journey covered by the health insurance fund, the CUSTOMER must contact the Caisse Primaire d’Assurance Maladie de Paris.
3.3. – Booking procedure
3.3.1 Advance bookings
For each advance booking, the CUSTOMER shall provide details of its request, the day, time, address, the specific requirements relating to the request and any service level option selected, together with the passenger’s name and his/her mobile telephone number.
The CUSTOMER will be allocated a booking number which it must keep and provide to the COMPANY’s call centre in the case of any change to or cancellation of the request.
If the taxi has not arrived 5 minutes after the agreed time, the CUSTOMER must immediately call the COMPANY’s call centre on 01 47 39 09 00 or 3607 (service €0.45 per min + call price), which shall provide it with any useful information concerning the arrival of the taxi or progress in searching for a taxi.
3.3.2 Request for an immediate pickup
For each immediate pickup request, the CUSTOMER shall provide details of its request, address, the specific requirements relating to the request and any service level option or GMP guarantee selected, together with the passenger’s name and his/her mobile telephone number.
When it receives an immediate pickup request, the COMPANY shall give an estimated time of arrival to the CUSTOMER, depending on taxi availability. The CUSTOMER may, on the basis of this information, either confirm or cancel the request. If the CUSTOMER confirms the request, the COMPANY shall then search for a taxi and, where the request is made via the website or a smartphone application, immediately send an electronic acknowledgement of receipt to the CUSTOMER.
3.4. – Cancellation of a booking
In the case of an advance booking, the CUSTOMER may cancel the booking free of charge up to 1 hour before the agreed time of arrival. Otherwise, the amount shown on the meter for the journey made by the taxi until the time of cancellation shall be paid to the driver on the basis of applicable tariffs. The price of any selected service level option, as specified in article 4, shall also be due.
In the case of a request for an immediate pickup, if the CUSTOMER cancels the request more than 4 minutes after confirming it, the amount shown on the meter for the journey made by the taxi until the time of cancellation shall be paid to the driver on the basis of applicable tariffs. The price of any selected service level option or GMP guarantee, as specified in article 4, shall also be due.
3.5. – Picking up the passenger and failure of the CUSTOMER to arrive
The CUSTOMER must enter the taxi as soon as it arrives at the address given for the immediate pickup, or at the agreed reservation time in the case of an advance booking, provided that the taxi is already at the pickup address.
In the case of a request for an immediate pickup: a text message shall be sent to the mobile telephone number provided when the request was made, informing the CUSTOMER that the taxi has arrived at the chosen address. If the CUSTOMER does not wish to provide the passenger’s mobile telephone number, the taxi shall be deemed to have arrived at the chosen address at the estimated arrival time provided to the CUSTOMER when the request was made.
The amount shown on the meter must be paid to the driver, together with any additional charges (5th passenger, etc.) on the basis of applicable tariffs.
The CUSTOMER, and any persons accompanying them, shall present themselves to the taxi driver in clothing and with luggage that will not affect the state of cleanliness of the taxi vehicle.
As soon as he/she is picked up, the CUSTOMER is responsible for any damage/repairs occasioned/required to the vehicle by his/her actions, during the journey. A charge for “vehicle damage costs” will be applied in the event of any behaviour that soils or damages the interior of the taxi vehicle. It is specified that the taxi driver shall be entitled to refuse to pick up any person who is clearly drunk or whose behaviour might jeopardise the successful completion of the journey.
3.5.2. Failure of the CUSTOMER to arrive
If the passenger fails to arrive, the taxi driver is authorised to leave five minutes (or ten minutes in the case of G7® Van, G7® Van Vip, G7® Vip,G7® Famille (van), G7® Zen or G7® Vélo service level options) after the agreed time without prior warning. The driver will record this and the amount shown on the meter will be charged on the basis of applicable tariffs.
If the CUSTOMER fails to arrive at the agreed time, the amount shown on the meter at that time together with the price of any service level option or the GMP guarantee selected when making the request, will also apply and be billed to the CUSTOMER.
If the https://www.g7.fr website or the G7® Taxi iPhone® or Android application is used to make a request with previously registered payment card in the CUSTOMER’S G7® account, regardless of the payment method selected by the CUSTOMER (payment via the website or application or payment made inside the taxi), or if a request is made by telephone and bank details are supplied at the same time, the costs will be debited using this payment card. In the event that the CUSTOMER does not provide or pre-register his/her payment card details, or in the case where the bank transaction fails, or is later rejected, the COMPANY reserves the right to email the CUSTOMER a statement for the journey on behalf of the taxi driver and, if relevant, an invoice for any service level option or GMP guarantee selected when making the request, which the CUSTOMER undertakes expressly to pay to the COMPANY immediately on receipt.
3.6. – Specific vehicle
If the CUSTOMER requests a specific vehicle, the COMPANY shall make its best endeavours to find a taxi which corresponds to these specific requirements. If no such vehicle is available, the COMPANY reserves the right to send another type of taxi, including, as need be, to send 2 vehicles instead of one depending on the volume of luggage and the number of passengers to be transported. In this case, the CUSTOMER shall pay the price for each driver.
3.7. Confirmation of taxi request
3.7.1. Request for payment authorisation (or “payment card pre-authorisation”)
The CUSTOMER is hereby informed that a payment authorisation request is made to the company that issued the payment card each time a journey is booked (or later modified) online, and the CUSTOMER hereby authorises the COMPANY to make such requests in accordance with the provisions of article 6.2.2 of these general conditions.
3.7.2 Request for “strong authentication” : 2nd European Directive Regulation on Payment Services (n°2015/2366), called PSD2
The DSP2 regulation, which aims to strengthen the security of payment transactions and access to accounts thanks to strong authentication for electronic payments made online, has implemented a new protocol for securing 3DS V2 (3D Secure version 2).
The CUSTOMER is informed that this new regulation, in order to limit the risk of fraud and to better authenticate the CUSTOMER, requires any additional checks to be carried out (depending on the CUSTOMER's bank) when registering the payment card of the CLIENT in his G7 account as well as at the time of validation of the taxi request (password, PIN code, validation in the application of the CLIENT's bank, etc.). This authentication step is necessary to allow the CUSTOMER, after validation by his bank of the payment card pre-authorisation, to finalize his journey request with the COMPANY.
3.8. – Managing Bookings and Complaints
Any CUSTOMER wishing to manage a booking or lodge a complaint may call the COMPANY’S Customer Relations Centre on 01 47 39 09 00 (dedicated basic rate number) with their reservation number, complete the form made available on https://www.g7.fr (on the https://www.g7.fr/contactez-g7-taxi page) or write to Customer Services at the following address: G7, Service Clients, 22/28 rue Henri Barbusse, 92110 CLICHY, FRANCE.
Article 4: Tariff conditions - Invoicing
The taxi request service is free of charge for the “G7®” service level.
Other service levels available on request:
This applies to the following service levels « G7® Green », « G7® Access », « G7® Van », « G7® Van Vip », « G7® Vip », « G7® Famille », « G7®Coffre+ », « G7® Vélo » and « G7® Zen ».
For these optional service levels, the price of the option selected by the CUSTOMER shall be invoiced, if it is charged, and shall be debited from the payment card provided by the CUSTOMER.
The different optional service levels provided by the COMPANY and available on request by the CUSTOMER are subject to the current VAT rate for the service offered. Their description is set out in the service level price list annexed to these general conditions.
Maximum price guarantee: “Guaranteed Maximum Price” or “GMP” option:
Taxi Pricing reminder: the prices of journeys by taxi are regulated in accordance with the applicable prefectural decree, and the price of the taxi service provided by the taxi driver (the “journey”) is collected in full by the driver and calculated at the end of the journey based on the regulated tariff displayed by the taxi’s meter (the “meter” tariff).
GMP option mechanism: at the time an order is placed, the COMPANY’s simulator provides the CUSTOMER, who has entered the departure and destination addresses, with an estimated “meter” price for the requested journey, and offers him/her the Guaranteed Maximum Price (on eligible journeys).
By selecting the GMP guarantee when ordering, the CUSTOMER is notified in advance of the maximum total amount that he/she will be charged for the trip after it is completed. The “Guaranteed Maximum Price” includes the fee of the GMP guarantee chosen by the CUSTOMER.
In this case, the total price of the journey (“meter” price + GMP guarantee price) to be charged to the CUSTOMER will be capped at the GMP displayed at the time the order is placed:
Eligible journeys: the COMPANY offers the GMP guarantee exclusively on journeys requested in immediate pickup, via the G7 app for individuals (red logo on white background) for G7® (standard) or G7® Green service levels, for direct trips made at departure and at arrival of the Paris Intramuros area during certain time periods (all conditions must be met). The GMP guarantee cannot be used in conjunction with other paid-for service level options nor the advantage codes, and the COMPANY reserves the right not to offer this guarantee on certain journeys (long-distance journeys, special days, etc.).
The COMPANY reserves the right not to apply the maximum guaranteed price where the service actually provided differs from the terms of the order described by the CUSTOMER (multiple destinations, different destination from the announced destination, stop or detour during the trip, driver has to wait for more than 5 minutes, or a non-direct route is chosen). In such circumstances, the CUSTOMER will be charged the amount shown on the meter, increased by the costs of the guarantee (GMP guarantee fee).
Cost: The cost of the “Guaranteed Maximum Price” guarantee is stated in the price list appended hereto. This guarantee offered by the COMPANY and available upon request by the CUSTOMER is subject to the current VAT rate for the service offered. The GMP guarantee fee is debited from the payment card provided by the Customer when ordering.
The COMPANY reserves the right to suspend or stop the different optional service levels and/or the GMP guarantee or modify, at any time the conditions governing access to this service offering preferential prices by publishing on the website https: // www. G7.fr and G7 Taxi iPhone® and Android smartphone applications, a new version of the applicable general conditions.
The prices of the different service level options and the GMP guarantee are set out in the price list annexed to these general conditions and may vary depending on whether the CUSTOMER pickup takes place:
The CUSTOMER pickup time is, in respect of an immediate pickup request, the time at which the request for the taxi is made and, in respect of an advance booking, the time at which the CUSTOMER has booked the taxi to arrive.
The COMPANY reserves the right to change the timeslots set forth above at any time and without notice. The new timeslots shall be published on the COMPANY’s website.
4.1. – Price list
Irrespective of the booking method used when booking a G7®-affiliated Paris taxi, (g7.fr website, G7® Taxi iPhone® and Android smartphone applications or telephone), the CUSTOMER may choose between the different optional service levels offered by the COMPANY.
These different service level options, their specific characteristics, access conditions, ordering methods and the applicable tariff conditions are set out in the service level price list for taxi requests applicable to requests in Paris and the Paris region annexed to these general conditions.
The prices of these different service level options and the GMP guarantee may be altered by the COMPANY and it is the CUSTOMER’s responsibility to find out about the applicable tariffs by consulting the website or mobile applications prior to making a request.
4.2. - Telephone requests: 36 07 (service €0.45 per min + call price)
If the CUSTOMER requests one of the optional service levels, the price of the selected option shall be payable by payment card at the time of the telephone call.
The invoice can be downloaded in PDF format from the CUSTOMER’S G7® account accessible using his/her personal login and password on the https://www.g7.fr website.
A link to the https://www.g7.fr website is sent by the COMPANY by email to the email address provided by the CUSTOMER at the time the request is made. The invoice may be downloaded for a period of one year from the date of the journey.
For the purposes of invoicing, business CUSTOMERS undertake to submit their company name and billing address to the COMPANY using the interface provided and to download their invoices during the calendar month in which the journey took place.
4.3. – On-line requests
On-line requests are made via the www.g7.fr website or using the COMPANY’s dedicated G7® Taxi iPhone® and Android smartphone software applications.
In the event that an optional service level is requested, the price for the service level option shall be debited from the payment card pre-registered in the CUSTOMER’s G7® account.
4.4. – Invoicing
The PDF invoice is downloadable from the CUSTOMER’S G7® account accessible using his/her personal login and password on the https://www.g7.fr website. A link to the https://www.g7.fr website is sent to the CUSTOMER by email once the journey has been completed. The CUSTOMER consents to receiving invoices by electronic means.
The CUSTOMER and the COMPANY undertake to treat the PDF invoices as original documents that are fully binding on them both. As such, the CUSTOMER and the COMPANY agree to confer on the PDF invoices the evidential value granted by law to traditional invoices.
4.5. – Payment default
Any sum unpaid due to the total or partial rejection of the CUSTOMER’s payment card will entitle the COMPANY to suspend the CUSTOMER’s G7® account without notice and with immediate effect.
In the event of non-payment, the COMPANY may also automatically close the CUSTOMER’s G7® account, pursuant to the provisions of Article 11 below.
Any sum remaining unpaid shall be increased by late payment interest at three times the current legal interest rate as from the first overdue date after the payment date. A flat rate indemnity of €40 shall also be charged for recovery costs if the CUSTOMER is a business.
4.6. – Damage to the vehicle
If the CUSTOMER or the persons accompanying him/her causes damage to the taxi, a fixed charge of €90 (including VAT) to cover vehicle cleaning and/or repair costs will be charged to the payment card registered by the Customer, who expressly accepts this condition.
If no payment card has been registered, the company will send the CUSTOMER an invoice, which it promises to pay.
Article 5: The COMPANY’s responsibility
The COMPANY’s responsibility is limited to searching for a taxi for the address given by the CUSTOMER and to the transmission of this proposal to the taxi driver.
The COMPANY shall make its best endeavours to find an available taxi for the CUSTOMER as soon as possible or at the arranged time in the case of a request for an advance booking, and is only held to an obligation to use all reasonable means, as the journeys are done by affiliated taxi drivers who are professionals independent of the COMPANY.
Its liability shall not be incurred if its search is unsuccessful in the case of a taxi not being available, even in the case of a request for an advance booking.
In accordance with Article L 3412-3 of the French Transportation Code, the COMPANY shall remain responsible with regards to the CUSTOMER for the proper performance of the obligations arising from the contract concluded with the latter.
However, the COMPANY shall have no liability if the search for a taxi is unsuccessful and this applies even in the case of a "reservation" mentioned in article 3.2.2., if the performance or poor performance of the contract is attributable either to the CUSTOMER, or due to an unforeseeable and insurmountable event by a third party external to the provision of the service or to an event of force majeure or, more generally, in the following cases which may prevent the performance of the contract under usual and expected conditions: break down or problems with the IT and/or telecommunications systems which prevent access to on-line systems, strikes, demonstrations, bad weather, traffic accidents causing traffic congestion, traffic jams of an unusual size, non-availability of taxis.
Upon acceptance by the taxi driver of the CUSTOMER’s request for a journey, as transmitted by the COMPANY, the taxi driver shall be directly bound vis-à-vis the CUSTOMER for the performance of all the obligations fixed by the law and regulations in terms of the transportation of passengers in return for payment.
The taxi driver thus enters into a contract directly with the CUSTOMER, whom he transports and assumes responsibility for the transportation.
He shall ensure the completion of the taxi journey transmitted by the COMPANY, it being clarified that the performance of the transportation services, from the CUSTOMER being picked up by the vehicle until he is dropped off, is carried out under the responsibility of the taxi driver who assumes complete control over the transportation operation.
The COMPANY shall have no liability in the event that the taxi driver accepting the pickup is responsible for any late arrival, non-performance or defective performance of the contract.
Whenever the CUSTOMER pays the taxi driver directly, the CUSTOMER shall be responsible for obtaining a receipt from the taxi driver at the end of the journey; the COMPANY cannot issue receipts at a later date.
A receipt (invoice) must be given whenever the cost of the journey is equal to or more than €25, inclusive of VAT, and whenever the CUSTOMER requests an invoice.
Estimated journey times provided by the COMPANY to the CUSTOMER at the latter’s request are based on usual journey times and the COMPANY shall not under any circumstances have any liability in this respect. For significant journeys and/or journeys to railway stations or airports, the CUSTOMER is expected to allow sufficient time to take account of any traffic or other problems. The COMPANY recommends that an additional 30 minutes be allowed for journeys to railways stations and 45 minutes for journeys to airports under usual traffic conditions and shall have no liability for the consequences of traffic conditions.
Article 6: Special provisions relating to taxi requests made using the Internet or smartphone applications
6.1. – Cookie
The CUSTOMER acknowledges that it has been informed of the use of a “temporary cookie” which, after connection, permits the visitor to be identified throughout the session. This cookie, which is memory resident, remains active until the visitor closes the session by clicking on the appropriate button on the on-line request home page, or by closing the browser (in which case the cookie is usually automatically removed). Although this is not recommended, the CUSTOMER may refuse the use of this cookie without limiting its site access possibilities, by appropriately configuring its browser settings.
6.2. – Payment
6.2.1. Payment system via a secure payment interface (system developed and maintained by an online service provider):
The payment for services offered online and any costs payable under these general terms and conditions or specific services is made by secure electronic card payment, via the our payment service provider (PSP) certified to PCI/DSS standards platform.
The CUSTOMER expressly authorises the COMPANY to use the payment service provider system or any other secure online payment system of the latter’s choosing.
Except for the expiration date of the CUSTOMER's payment card, at no time the COMPANY doesn't store or obtain knowledge at no time of the CUSTOMER’s bank details. Data regarding the payment card (card number, expiry date and security code) are transmitted directly, in encrypted form, to its payment service provider server without passing through the physical G7 server hardware
6.2.2. Request for payment authorisation (or “payment card pre-authorisation”):
In accordance with the provisions of articles 2.1 and 3.7.7 of these general conditions, the CUSTOMER is hereby informed that a payment authorisation request is made to the company that issued the payment card when the payment card of the CUSTOMER is registered in his G7 account and each time a journey is booked (or later modified), and the CUSTOMER hereby authorises the COMPANY to make such requests. The amount of this payment card pre-authorisation varies depending on the case:
This amount will be temporarily debited, then recredited to the CUSTOMER (save where final payment for the transaction is rejected in accordance with the provisions of article 6.2.3). The time taken to recredit the aforementioned amount varies depending on the company that issued the payment card used by the CUSTOMER.
6.2.3. Payment of the journey by payment card: The transaction is finally debited from the CUSTOMER’s payment card upon completion of the journey.
If the transaction is rejected after completion of the journey despite the pre-authorisation obtained in advance from the company that issued the payment card, the CUSTOMER expressly authorises the COMPANY to definitively deduct the price of the journey from the payment card pre-authorisation.
The transaction is carried out by the CUSTOMER in accordance with bank security requirements. The use of the encryption system SSL (Secure Socket Layer) certified to PCI/DSS standard prevents interception by a third party of the data concerning the payment card provided by the CUSTOMER.
When providing its bank account details, the CUSTOMER unconditionally accepts in advance that the COMPANY is authorised to carry out the secured transaction. The CUSTOMER therefore gives prior authorisation to its bank to debit sums shown on records or statements provided by the COMPANY from its account, even if there are no invoices signed by the card holder.
In accordance with Article L 133-8 of the French Monetary and Financial Code, the undertaking to pay using a payment card may not be revoked. By providing information concerning its payment card, the CUSTOMER authorises the COMPANY to debit the sum representing the price using its payment card, including taxes. For this purposes, the CUSTOMER confirms that it has a payment card and provides to the payment service provider the sixteen digits, the expiry date and, as necessary, the security code.
6.3 – Use of promotional codes
The COMPANY reserves the right to advertise temporary promotional offers to CUSTOMERS in the form of promotional codes, called "advantage codes".
These advantage codes may be used solely to order taxis either via the G7® Taxi iPhone® and Android smartphone applications, or online via the g7.fr site. In both cases, the journey must be paid for by "in-app payment" using the payment card registered to the CUSTOMER’s G7® account. These two conditions are cumulative.
These advantage codes may only be used in accordance with the specific access conditions (procedures, period, terms, CUSTOMER category, etc.) listed on the COMPANY’s website or other media (emails, Facebook posts, notice boards, etc.) for each advantage code.
They may not be used:
These advantage codes may not be duplicated, sold, distributed or transferred in any way, including free of charge, or offered to anyone (by posting on a public forum or otherwise) without the COMPANY’s express permission.
The COMPANY reserves the right to suspend or discontinue these temporary promotional offers at any time by deactivating the relevant advantage code(s), particularly in the case of attempted fraud or embezzlement of any kind. The CUSTOMER shall have no right of appeal.
6.4 – Taxi driver tipping
Tips are optional and are left to the CUSTOMER’S sole discretion.
A tip, the principle and amount of which are freely determined by the CUSTOMER, may be paid to the taxi driver for each journey completed. The amount of the default tip is set (from €0 to €20) by the CUSTOMER when creating his/her G7® account on the G7® Taxi iPhone® or Android applications or in his/her G7® account on the https://www.g7.fr website; it is then applied by default to all the CUSTOMER’S taxi journeys. The tip, either set by default or modified by the CUSTOMER during the journey, is applied at the end of the journey when the taxi driver transmits the price of the journey on his onboard device.
The G7® Taxi iPhone® or Android applications and the https://www.g7.fr website provide the CUSTOMER with a function enabling him/her to set the tip to be paid for each journey by default, unless modified by the CUSTOMER. The CUSTOMER may modify or cancel the default tip at any time in his/her G7® Taxi iPhone® or Android application or on the G7.fr website in the “Payment / tip” section.
The amount of the tip may be modified at any time by the CUSTOMER during the taxi journey, provided the modification is finalised by the CUSTOMER before the end of the journey in progress (the end of the journey corresponding to transmission by the taxi driver of the price of the journey on his onboard taxi device). The amount of the tip applied to the taxi journey may be modified at the CUSTOMER’s request to the customer service within 3 days after the journey. If it has already been paid, the company will refund it.
The tip paid by the CUSTOMER is paid by the latter using the payment card he/she has saved in his/her G7® account. This default tip only applies to journeys paid for using the payment card saved in his/her G7® account in the G7® Taxi iPhone® or Android application, journeys provided by the optional “G7® Connect” service, or via the G7.fr website.
At the end of the journey, the CUSTOMER receives an email summarising the price of the journey and the amount of the tip paid to the taxi driver.
The tip is paid in full to the taxi driver at the same time as the price of the journey.
6.5. – No right to retract
In accordance with the provisions of the French Consumer Code, there is no right to retract.
6.6. – Service availability
The COMPANY shall make its best endeavours to ensure that the on-line request service is as far as possible permanently operational, 24/24 and 365 days per year. It does however reserve the right to interrupt this service, with or without notice, for operational reasons.
Service availability is moreover subject to the CUSTOMER’s use of adequate IT resources, an appropriate Internet browser (a list of compatible browsers is available on demand) or a smartphone which is compatible with the hardware and software (recommended configurations may be obtained from the COMPANY on demand).
6.7. – Intellectual property
In accordance with the French Intellectual Property Code, the COMPANY is the owner of all elements used on the site or applications (graphics, images, text, logos, data bases, programmes), except for those elements (inter alia logos) provided by the COMPANY’s partners.
Any full or partial reproduction, modification or use of trademarks, illustrations, images, elements and logos for whatever reason and on any medium whatsoever, is strictly prohibited without the express and prior consent of the COMPANY.
Article 7: Taxi requests in the French provinces and abroad
The COMPANY offers a special service to arrange contact between the CUSTOMER and the COMPANY’s partners for taxi journeys outside of the Paris region, whether in France or abroad.
In this case, the COMPANY acts as a simple intermediary and arranges the CUSTOMER’s contact with taxi reservation centres which shall process taxi requests under their own responsibility and in accordance with their own general conditions and their own pricing mechanisms.
The COMPANY shall have no liability for any loss or damage whatsoever as the taxi requests are made with and under the responsibility of the local taxi reservation centres.
The COMPANY shall not be held liable for any failure to put the CUSTOMER in contact with a taxi reservation centre in the event of problems beyond its control, in particular if the performance or poor performance of the contract is attributable either to the CUSTOMER, to an unforeseeable and insurmountable act of a third party external to the provision of the service, or to an event of force majeure, such as IT and/or telephone problems, strikes, demonstrations, bad weather, traffic jams of an unusual size or if the taxi reservation centre is not available or non-availability of taxis.
Article 8: Special provisions relating to requests for taxis accessible to persons with reduced mobility
8.1. – Offered vehicles
The COMPANY gives the CUSTOMER the possibility to request taxis which are especially adapted for the transport of persons with disabilities.
This service, known as “G7 ACCESS®”, is provided by taxi drivers whose vehicle is equipped with an access ramp or tail lift allowing access to persons using either mechanical or electric wheelchairs.
The maximum authorised weight for a wheelchair and its occupant is 250 kg. The maximum dimensions, with the occupant, are 67cm wide, 1m 20 long and 1m35 high.
8.2. – Booking procedure
“G7 ACCESS®” bookings are made either by telephone to 36 07 (service €0.45 per min+ call price), via the G7® Taxi iPhone® and Android applications, or via the www.g7.fr website. In addition, the COMPANY has created a dedicated priority line at 01 47 39 00 91 for this purpose. In order to facilitate the search for an adapted vehicle, the COMPANY shall define the passenger profile with the caller and identify particular constraints at the time of the first request. All information concerning the identity of the passenger, the nature of the disability, the type of vehicle requested and all other additional information that the caller deems necessary to provide in order to facilitate the transport is therefore recorded in the COMPANY’s files. A reference number is allocated to the caller. This reference number must be provided by the caller for all subsequent requests. The name, address and telephone numbers of the passenger or the caller are also recorded.
8.3. – Liability
Neither the COMPANY nor the taxi driver shall have any liability if the passenger needs to be accompanied by a guardian or attendant or, in the case of a young person under the age of 18, by the legal guardian, and the latter is absent, in the case of insufficient vehicle accessibility, if the passenger’s wheelchair does not fit in the taxi, if the taxi is unable to park sufficiently close to the pickup address because of parking restrictions, if the weight limits set down in article 8.1 above are exceeded or if, for any reason whatsoever beyond the control of the taxi driver, the latter is unable to pick up the passenger.
Subject to these reservations, the taxi driver shall be liable for the performance of the transport service and for the passenger entering and leaving the vehicle.
The passenger shall be exclusively liable in the case of accident or loss suffered in the event that the latter requests special assistance from the taxi driver which is over and above the transport service.
Article 9: Specific provisions applicable to orders for “G7® 12-25” taxis” (provisions applicable only to CUSTOMERS that benefit from the “G7® 12-25” offer)
9.1. – Access conditions and ordering methods
9.1.1. – Access conditions
The “G7® 12-25” service at a preferential tariff has not been available for subscription since 27 July 2017.
“G7® 12-25” is a Parisian taxi service offering preferential prices which is limited to young people aged over 12 and under 26, using this service at night on Thursdays, Fridays and Saturdays between 10 p.m. and 5 a.m. for an immediate pickup.
For young people under 16 years old, the service is available under the responsibility of their legal guardian.
“G7® 12-25” orders are accessible solely via the G7® Taxi iPhone® and Android smartphone applications.
9.1.2. – Ordering methods (applicable only to CUSTOMERS that benefit from the “G7® 12-25” offer)
To benefit from the preferential tariff, i.e. a 20% reduction (up to a limit of €20) on the price of the taxi journey, the CUSTOMER must:
These conditions governing access to the preferential tariff indicated above are cumulative and applicable only to CUSTOMERS who already benefit from the offer.
9.1.3. – Evolution of the service “G7® 12-25”
The COMPANY reserves the right to suspend or stop the “G7® 12-25” service or modify, at any time the conditions governing access to this service offering preferential prices by publishing on the website https: // www. G7.fr and G7 Taxi iPhone® and Android smartphone applications, a new version of the applicable general conditions.
9.2. – Liability
The COMPANY and the taxi driver shall in no way be liable if the passenger under the age of 18 has to be accompanied by his legal guardian and the latter is absent.
The driver may be obliged to refuse to pick up a passenger whose behaviour might jeopardise the successful completion or safety of the journey, particularly in the case of an unaccompanied young person under the age of 18.
Article 10: Restricted access to the service: suspension of the G7® account
The COMPANY may restrict access to the service by any CUSTOMER, without notice, in the following cases:
Article 11: Termination: closure of the G7® account
11.1. - The CUSTOMER may terminate his/her G7® account at any time by sending an email to the COMPANY via the contact form (https://www.g7.fr/contactez-g7-taxi).
11.2. - Notwithstanding the provisions of Article 10, the COMPANY may terminate the CUSTOMER’s registration and close his/her G7® account without notice in the event of failure by the latter to fulfil his/her contractual obligations, in particular Article 2 of these general conditions, or in the case of fraud, actions contrary to the COMPANY’s commercial interests, insufficient funds in the CUSTOMER’s bank account or non-payment by the latter of previous journeys taken.
Article 12: Changes to the General Conditions
The COMPANY reserves the right to change these General Conditions by publishing a new version on the https://www.g7.fr website and on the smartphone applications.
The applicable General Conditions are those in force at the date on which the service is used.
Article 13: Personal data protection
The Service covered by these general terms and conditions is subject to the applicable personal data protection regulations, including (EU) REGULATION 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (the “GDPR”) and all other legislative or regulatory texts that may complete or supersede it (the “Applicable Regulations”).
The personal data provided by the CUSTOMER when signing up to the www.g7.fr website or the mobile apps and those collected in connection each journey are mandatory and relevant for the provision of the Service. Without this information, it would not be possible for the COMPANY to provide the Service.
This information consists of:
The COMPANY reserves the right to record and keep, for the purpose of proof and in order to optimise booking management, all information relating to calls received by its Call Centre, requests made via the website or mobile apps and CUSTOMER identification data and taxi journeys made.
The COMPANY may also use the CUSTOMER’s personal data to send them, by e-mail or text message and subject to their consent, commercial offers that may interest them, notably via its newsletter. In any event, the CUSTOMER has to the right to object to receiving such information, according to the instructions provided by the COMPANY in its communications.
Personal data are only transferred to the COMPANY’s partners and service providers for the sole purpose of providing the Service billing and managing the commercial relationship with the CUSTOMER.
In order to ensure the security and confidentiality of the personal data collected in connection with its Service, the COMPANY implements organisational, technical, software and physical digital security measures to protect personal data against the corruption, destruction and unauthorised access. It should, however, be noted that the Internet is not a completely secure environment, and the COMPANY cannot guarantee the secure transmission or storage of information on the Internet.
In accordance with the Applicable Regulations, the CUSTOMER has a right to access, rectify and erase data concerning him/her and may object to his/her data being processed, within the limits provided in the applicable legislation.
In order to exercise these rights, the CUSTOMER may, at his/her choosing, send an email using the COMPANY’s website (https://www.g7.fr/contactez-g7-taxi) or send a letter to the COMPANY at: G7 Data Protection Officer (DPO) - 22, rue Henri Barbusse, 92110 CLICHY, enclosing a copy of an identity document with the request.
The CUSTOMER is also informed of his/her right to register on the BLOCTEL list to opt out of telemarketing calls, in accordance with French law.
For more information on the above, CUSTOMERS should consult the COMPANY’s “PERSONAL DATA” policy on the www.g7.fr website and mobile apps.
Article 14: Governing law – Jurisdiction – Mediation - Dispute resolution
14.1. These General Conditions are governed by French law.
They are drafted in French. In the event that these general conditions are translated into one or more foreign languages, only the French version shall be legally binding in the event of a dispute.
14.2. For any complaint, the CUSTOMER can contact the COMPANY’S Customer Services by completing the form on the https://www.g7.fr website on page (https://www.g7.fr/contactez-g7-taxi).
14.3. In the case of any dispute concerning the validity, interpretation, performance or breach of these General Conditions, and if the Parties are unable to reach an amicable solution, the dispute shall be referred to the exclusive jurisdiction of the Nanterre Commercial Court if the CUSTOMER has the status of trader.
14.4. If the CUSTOMER acts as a consumer within the meaning of the French Consumer Code, action may be taken before the court of its choice. The CUSTOMER may also resort to the consumer dispute mediation service. In accordance with the stipulations of articles L 611-1 and following of the French Consumer Code, if no amicable agreement has been found for a consumer dispute after a complaint has been sent in writing by recorded delivery letter to the COMPANY’S Customer Services at 22/28 Rue Henri Barbusse 92110, Clichy, the CUSTOMER can ask the consumer mediation service that the COMPANY comes under, to intervene free of charge, subject to compliance with the conditions for acceptability of his/her request as set in article L 612-2 of the French Consumer Code, and in particular their request for referral within the period of one year from the complaint being sent to the COMPANY by recorded delivery letter.
For this, in the event of a dispute on the service provided in the search for a taxi, the CUSTOMER can contact the Association of European Mediators (“Association des Médiateurs Européens”), entity AME Conso, either by post either by post to AME Conso – 11 place Dauphine – 75001 PARIS, or by completing the on-line form at https:/www.mediationconso-ame.com, accompanied by documents supporting his/her request.
*: Use of the Internet site, the G7®7 Taxi iPhone® and Android smartphone applications, the G7® telephone service and driver contact services
**: The list of dedicated smartphone applications is exhaustive
Price list applicable in Paris and the Paris Region*¹
Prices valid from May 18th 2022*²
The price list makes reference to Article 4 “Tariff conditions- Invoicing ” of the G7 General Conditions that apply to all taxi requests in Paris and the Paris Region made through the G7 Reservation Centre (except requests made by customers who have specific subscription contracts with the Company).
In accordance with the provisions of Article 3.1 “Choice of service level” and 4 “Tariff conditions – invoicing” of the General Conditions, the Customer may choose from the different “G7® Green”, “G7® Access”, “G7® Van”, “G7® VIP Van”, “G7® VIP”, “G7® Famille, “G7® Coffre+”, “G7® Vélo” and “G®7 Zen” optional service levels offered by the COMPANY.
These different optional service levels are described in this price list, and are subject to the current VAT rate for the service offered.
Service levels offered
Description of the service and vehicle range
“G7®” Standard Service
|Price for the option incl. VAT|
(20% VAT applicable)
|Option: « G7® Green » service||Free option|
|Option: « G7® Access » service||Free option|
Option: « G7®Van » service
Option: « G7® VIP » service
10 € incl. VAT
|Option: « G7® VIP Van » service|
10 € incl. VAT
Option:« G7® Famille » service
|2 levels of service|
are available :
« G7® Famille » with
« G7® Famille » with
6 € incl. VAT
Option: « G7® Coffre+ » service
Option: « G7® Vélo » service
Service level available exclusively
€4 incl. VAT
Option: « G7® Zen » service
Orders placed via the G7 app or by phone: 3607 (€0.45 per min + call price)
This level of service is only offered in periods of high demand for “G7®” or “G7® Green” taxis (rush hours, holiday periods, etc.) with the consequence that no taxis are available at the departure address, necessitating an expanded search
|€6 incl. VAT|
“GUARANTEED MAXIMUM PRICE” (GMP) GUARANTEE
The GMP guarantee (available on immediate bookings for certain journeys under conditions) is described in the Article 4 “Tariff conditions – Invoicing” of the General Conditions. The CUSTOMER can subscribe to the GMP guarantee when placing the order on eligible journeys, at the cost of 2€ TTC. The GMP guarantee fee is subject to the current VAT rate for the service offered.
General Conditions in force - May 18th 2022
*¹ Journey made in a G7®-affiliated Paris taxi (the ministerial decree of 10 November 1972 lists the different municipalities in which Paris taxis are registered)
The price of the transport service performed by the taxi driver (“the journey”) is paid in full to the latter and is determined at the end of the journey, according to the regulated rate showed by the taxi meter and governed by the prefectural rates in force.
*² Excluding promotional offers
*3 As part of government measures related to the state of health emergency, no passenger is allowed to sit next to the driver